CRM Voice Process

2 days ago


Alandur Chennai Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

Inbound customer support

Job Description:
We have an urgent requirement for CRM Voice process for inbound process:
Designation : Customer Service Executive (Voice Process) Hindi Mandatory

Qualification : 12th /Diploma /Any

Industry : BPO

Process : Voice process (Inbound)

Eligibility : Fresher/ Experienced

No of Requirements : 50

Job location : Chennai

Languages Known : Hindi, English

Roles and Responsibilities

1. Customer Service Executives are required to answer incoming calls from callers for various reasons
- answer inquiries, resolve complaints, requests and provide information.

2. Identifying and assessing customers’ needs to achieve satisfaction.

3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

5. Keep records of customer interaction

+2/Diploma/Graduates

Should be fluent in Hindi, English

Relevant experience in customer service would be an added advantage.

Very good spoken English & Good Attitude

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Alandur, Chennai - 600129, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7200585283



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