CRM Voice Process
8 hours ago
Inbound customer support
Job Description:
We have an urgent requirement for CRM Voice process for inbound process:
Designation : Customer Service Executive (Voice Process) Hindi Mandatory
Qualification : 12th /Diploma /Any
Industry : BPO
Process : Voice process (Inbound)
Eligibility : Fresher/ Experienced
No of Requirements : 50
Job location : Chennai
Languages Known : Hindi, English
Roles and Responsibilities
1. Customer Service Executives are required to answer incoming calls from callers for various reasons
- answer inquiries, resolve complaints, requests and provide information.
2. Identifying and assessing customers’ needs to achieve satisfaction.
3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5. Keep records of customer interaction
+2/Diploma/Graduates
Should be fluent in Hindi, English
Relevant experience in customer service would be an added advantage.
Very good spoken English & Good Attitude
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Alandur, Chennai - 600129, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 7200585283
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