Services Readiness Manager

It's fun to work in a company where people truly believe in what they're doing

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine

Responsibilities include managing a team that will successfully implement the BlackLine solutions, while achieving team goals.   Candidate must have strong communication and client management skills to maintain positive employee and client relations. Candidate must be a self-starter, who is able to work in a fast-paced dynamic environment. The Implementations Manager will report to the VP Services, who reports to the head of Global Services, who reports to the CCO. 

• Effectively leads a team of consultants to meet team and department goals, including billable utilization, project success, and adhere to internal processes 
• Manage and lead a team of consultants to successfully implement the BlackLine suite of products 
• Understand BlackLine solutions, and how they integrate with customer systems and processes 
• Ability to attract and retain top talent within the team 
• Coordinate and manage multiple concurrent implementation projects 
• Function as client and partner contact for project management and escalations, and advise on best practices throughout the implementation phase 
• Provide support and required assistance to team and other groups in the services department 
• Ability to provide recommendations and best practices to customers to drive successful project completion 
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication 
• Effectively manage and maintain client relationships 
• Ability to work both in a team environment and individually 
• Assist in updating implementation documentation deliverables as needed  
• Assist in creating processes and procedures which improve and streamline the implementation processes 
• Ability to lead a group of consultants and manage team's workload  

• Strong communication skills including ability to work with all levels of the organization 
• Bachelor's degree in Business 
• Knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook) and Accounting software 
• Proven ability to show initiative 
• Strong organizational, problem solving, presentation, interpersonal, time management and consultative skills 
• Software background preferred 
• Previous project management experience 
• Previous management or supervisory experience 
• CPA preferred 
• 2-3 years of consulting experience (either software, technology, or audit/accounting) 
• Previous customer facing experience 

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.