Manager, Support Readiness

5 days ago

Bengaluru, Karnataka, India Nutanix Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The Opportunity

Are you an experienced leader with a strong background in technical support, exceptional cross-functional collaboration skills, and a passion for driving continuous improvement? If so, join our dynamic Support Readiness team at Nutanix, where you'll have the opportunity to shape the future of customer experience, mentor a dedicated team, and bridge the gap between Product, Engineering, and Support to deliver exceptional service to our clients.

About the Team

The Manager, Support Readiness role will be part of the Support Readiness team at Nutanix, located in Bangalore, India. This team comprises highly skilled and passionate Serviceability Engineers dedicated to enhancing product and customer experiences. The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support. The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, updates, and process changes, enabling them to deliver exceptional service to our customers.

You will report to the Sr. Manager, Support Readiness, who emphasizes a supportive and empowering leadership style. This manager believes in nurturing team growth, providing mentorship, and inspiring collaboration among team members and stakeholders. The work setup for this role is hybrid, with employees expected to be in the office 2-3 days per week as well as on additional days based on job requirements.

This role may require some travel, although specific travel needs will be determined based on project demands and team collaboration efforts. The emphasis will be on maintaining effective communication and support within the team and across other departments.

Your Role

  • Lead and develop a high-performing team of Support Readiness Specialists, fostering a culture of collaboration and continuous growth.
  • Coordinate support readiness planning for product launches and updates, ensuring effective communication with product and engineering teams.
  • Serve as the primary liaison between support, product, and engineering to address technical updates and challenges.
  • Develop and track key performance metrics (KPIs) for support readiness, utilizing data for ongoing improvement initiatives.
  • Conduct regular one-on-one meetings to support team member development and career progression.
  • Identify and resolve support challenges through cross-functional collaboration, enhancing service delivery efficiency.
  • Implement scalable processes and tools to improve team productivity and operational efficiency.
  • Foster a culture of excellence by developing training programs that promote continuous learning among team members.

What You Will Bring

  • Master's degree in Computer Science, Business, or a related field.
  • 10+ years of experience in technical support or serviceability, with at least 3 years in a managerial role.
  • Strong cross-functional stakeholder management skills with engineering and product teams.
  • Proven technical problem-solving abilities focused on data analysis and metrics interpretation.
  • Exceptional leadership and people management skills, including team coaching and development.
  • Effective communication and influencing skills, capable of presenting to senior leadership.
  • Hands-on experience with product and process improvement methodologies.
  • Familiarity with Nutanix's HCI, virtualization platforms, and CRM tools, along with cloud environment understanding.

  • Partner Readiness Engineer

    3 days ago

    Bengaluru, Karnataka, India Ericsson Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join our TeamOverviewThe Partner Readiness Engineer serves as the main pre-sales technical point of contact for Ericsson Enterprise Wireless Solutions' distributors as well as assisting the distributors with their managed partners.ResponsibilitiesEnable and assist Distributor resources on Ericsson Enterprise Wireless Solutions technology and solutions.Manage...

  • Project Coordinator Organizational Readiness 06/09/2025

    4 weeks ago

    Bengaluru, Karnataka, India Paychex Full time

    About Us Imagine Your Future with Us Since 1971 Paychex has been at the forefront of simplifying HR payroll and benefits for American businesses Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees With our award-winning training and endless opportunities for growth and development you can...

  • Hiring - Network Manager (Operations) - Bangalore - Dmart Ready

    3 days ago

    Bengaluru, Karnataka, India DMart Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Hiring for Network Manager Operations with Avenue Ecommerce Ltd (Dmart Ready)Designation : Network ManagerLocation : BangaloreExperience : 10 to 15 years of warehousing (QSR, Retail) experience in heading and managing operations (Inbound/Outbound) and related network in an ecommerce or a large complex environment. Should have experience in licensing,...

  • iSupportZ - SAP EHS Consultant - Implementation & Support

    4 weeks ago

    Bengaluru, Karnataka, India Support Studio Technologies Full time

    We are seeking a highly skilled and dedicated SAP EHS Consultant with 5 to 8 years of experience to join our client's team in Dubai. This role is focused on providing expert support for their comprehensive SAP EHS solution within the Oil & Gas sector. The ideal candidate will possess strong functional knowledge of core EHS components, regulatory frameworks,...

  • Operations Support Supervisor

    7 days ago

    Bengaluru, Karnataka, India Dentalcare Support Services Llp Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsible for scheduling repairs, managing dental equipment compliance, handling service requests, maintaining asset records, coordinating with vendors, managing inventory, and ensuring timely issue resolution and training support. Required Candidate profileMS Excel, Data Entry, Ticket Management

  • Senior Supportability Manager

    3 days ago

    Bengaluru, Karnataka, India Microsoft Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...

  • iSupportZ - SAP GTS Consultant - Implementation & Support

    4 weeks ago

    Bengaluru, Karnataka, India Support Studio Technologies Full time

    Work Experience : 10 YearsWork Location : Duration : 1 YearJob Description :- 10+ years of SAP experience with at least 6+ years in SAP GTS implementations and support.- Strong expertise in multiple SAP GTS modules : Compliance Management, Customs Management, Risk Management.- Hands-on experience in SAP GTS integration with SAP ECC/S4HANA and external...

  • MSP Production Support Engineer

    1 day ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    We are seeking a dedicatedMSP Production Support Engineerto join our team. This role involves ensuring the stability, performance, and continuous availability of Managed Services Platform (MSP) applications and production systems.Roles & Responsibilities:Provide end-to-end production support for MSP applications, ensuring uptime and system stability.Monitor,...

  • Production Support Manager

    2 weeks ago

    Bengaluru, Karnataka, India RIA Advisory Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role:Production Support ManagerYears of experience:12+Location:Bangalore / Bengaluru onlyWorking Mode:HybridMajor Responsibilities / Accountabilities:• Support product owner with Business and Technical analysis for projects with large scope/complexity• Provide analysis to help generate a roadmap/feature map for a stream of work• Work with product owner...

  • Manager, Technical Support

    5 days ago

    Bengaluru, Karnataka, India CrowdStrike Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...