Customer Coordination Manager

5 hours ago

Gurgaon, Haryana, India Synergy Plus Business Consulting Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

  • Lead and manage client travel implementations, including moves, closures, and ad-hoc projects.
  • Maintain and update OneForm, Task Lists, and the Implementation Project Workbook for each client.
  • Serve as the primary contact for all project members throughout the implementation lifecycle.
  • Ensure adherence to the full onboarding process from pre-assessment to post-implementation.
  • Lead client and internal Joint Planning meetings; conduct weekly/bi-weekly project calls and circulate agendas & call notes.
  • Track project progress, update RAG status, and ensure timely completion of all tasks.
  • Proactively assess and manage risks, escalating issues when required.
  • Collaborate with EMEA/Global teams during wider implementations, ensuring alignment and timely delivery of action items.
  • Coordinate end-to-end testing with Service Delivery and technical setup with relevant teams.
  • Conduct Online Booking Tool site reviews when necessary.
  • Lead readiness-to-launch assessments and manage communication strategies with clients.
  • Facilitate post-implementation meetings and handover to Traveler Care & Client General Management teams.
  • Recommend improvements and contribute to Lessons Learned documentation on SID SharePoint.

Key Qualifications

  • Excellent written and verbal English communication skills.
  • Strong project management and analytical capabilities.
  • Confident presenter capable of leading client meetings.
  • Knowledge of GBT tools including Concur, Neo, Connect Client, Expert Care, Expert Auditor, Air Track Expert, and others.
  • Ability to work independently in a virtual environment.
  • Strong customer relationship skills and attention to detail.
  • Demonstrated change management skills and the ability to drive outcomes in challenging situations.
  • Effective time management and organizational skills.

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