Academic Project Coordinator
1 day ago
Role Summary
We are seeking a proactive and personable Project Coordinator to serve as the key link between our organization and partner schools. The ideal candidate will have at least one year of experience in a customer-facing or client-servicing role, with a strong commitment to relationship management, communication, and technical coordination.
Key Responsibilities Onboarding & Coordination
· Conduct orientation sessions for school coordinators and students on program processes
· Collect coordinator and student details; generate and share login credentials
· Schedule and coordinate launch dates for school projects
· Provide basic technical support on platform access and usage
Relationship Management
· Share the academic term calendar of projects/events with partner schools
· Maintain weekly communication with school coordinators to track progress
· Visit assigned schools regularly to build rapport and ensure smooth program execution
· Document all communications and share relevant updates with internal teams
Reporting & Monitoring
· Prepare and share project progress reports with assigned schools
· Maintain weekly trackers and dashboards to monitor engagement and completion
· Share attendance data from special events and webinars
· Update monthly activity highlights and plan for upcoming initiatives
Key Skills & RequirementsExperience
· Minimum 2-3 years of experience in a customer service, client servicing, or relationship management role
· Previous experience in EdTech or education-focused organizations is a plus
Technical Proficiency
· Basic troubleshooting for common IT/platform issues
· Familiarity with Learning Management Systems (LMS) is advantageous
· Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS)
· Experience using customer support tools like Freshdesk, Zendesk, etc.
Communication & Soft Skills
· Excellent verbal and written communication
· Active listening, empathy, and problem-solving mindset
· Ability to handle client concerns professionally and confidently
· Multilingual abilities are a plus
Product Knowledge
· Quick learner with an eagerness to understand and explain the company's platform, products, and services
· Ability to guide users through onboarding, feature usage, and troubleshooting
Job Type: Full-time
Pay: ₹400, ₹500,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Music skills is an added advantage
Willingness to travel:
- 25% (Preferred)
Work Location: In person
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