Operations Manager
3 days ago
Team Leader/ Manager - Operations (Property Management & KPO)
Location: Remote
Schedule: 6:00 PM 3:00 AM CST (with flexibility as needed)
About the Role
We are seeking a detail-oriented and results-driven Team Leader – Operations to oversee daily activities for property management and knowledge process outsourcing (KPO) services for a key real estate client. In this fully remote position, you will lead a team of four, ensuring operational excellence, high-quality deliverables, and seamless collaboration with both internal teams and onshore stakeholders.
This role is ideal for a proactive leader with property management experience, strong process improvement skills, and the ability to manage both people and operations in a remote environment.
Key Responsibilities
- Supervise and coordinate daily property management tasks, ensuring timely and accurate completion.
- Lead, mentor, and support a team of four, providing training, performance feedback, and guidance.
- Allocate and monitor workloads, ensuring adherence to deadlines, quality standards, and client expectations.
- Act as the primary escalation point for property and client-related issues, coordinating with onshore partners and stakeholders.
- Oversee documentation, reporting, and compliance with company policies and industry standards.
- Identify opportunities to streamline operations and implement process improvements to increase efficiency and productivity.
- Prepare and present regular operational performance reports to senior management.
- Foster a collaborative, positive, and high-performance remote work environment.
Qualifications
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience managing a team, preferably in property management, real estate services, or KPO.
- Strong leadership, delegation, and people management skills.
- Excellent communication, organizational, and problem-solving abilities.
- Hands-on experience with property management software and remote collaboration tools.
- Ability to work independently, manage multiple priorities, and thrive in a remote setting.
- Willingness to work evening hours (6:00 PM – 3:00 AM CST) to align with client and team schedules.
Work Environment
- Remote-first role – must have a reliable laptop, stable internet connection, and a suitable home office setup.
- Flexibility will be required to collaborate across different time zones.
Why Join Us?
- Opportunity to work with a leading real estate client in a dynamic, global environment.
- Lead and grow a motivated remote team.
- Contribute to continuous improvements and shape operational best practices.
- Competitive compensation and a supportive, collaborative workplace culture.
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