Sr. Customer Service Executive

2 weeks ago


Mumbai, Maharashtra, India Grace Services Full time ₹ 3,80,000 - ₹ 4,50,000 per year

WE ARE HIRING FOR GRACE STAFFING SERVICES (POWAI BRANCH)

Job Description: Senior Customer Service Executive

Shift Timing: US Shifts (5 days working, 2 rotational offs)

Qualification: HSC or Graduate

Experience: years in International Voice Process (Mandatory)

Key Responsibilities:

  • Manage and resolve customer inquiries and issues through voice communication.
  • Ensure high standards of service with excellent communication skills (C1-C2 level).
  • Follow IBU boundaries and operational guidelines strictly.

Qualifications:

  • 1-2 years of experience in a customer service role.
  • Excellent communication skills (C1-C2 level).
  • Immediate joiners preferred; no notice periods.
  • Mumbai residents only. Applications from outside Mumbai will not be considered.
  • Must be willing to work night shifts.

Required Documents:

  • All relevant documents must be provided.

Interview Process:

  • HR Interview / Assesment
  • VNA
  • Operations Interview (Final Round)

Service Area Boundaries:

  • Central: Kalyan - CST
  • Harbour : CST - Kharghar
  • Western: Churchgate - Virar

Job Types: Full-time, Permanent

Pay: ₹38, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Evening shift
  • Night shift
  • Rotational shift
  • US shift

Supplemental Pay:

  • Overtime pay

Work Location: In person

Application Deadline: 29/09/2024



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