Product Strategy

CPSO team comprises senior Banking and Credit Risk SMEs along with specialized staff with a broad mandate spanning all of credit monitoring, portfolio management, collateral management, transaction management, credit risk middle office, quality assurance, issues management and regulatory issue remediation. The team's objective is to ensure exceptional outcomes for Citi's clients while sustaining industry leading safety and soundness as regards credit risk management by the first line of defence.

Job Title: Product Strategy & Plan Lead Analyst - C13

Location: Mumbai, Maharashtra, India

Job Type: Full-Time, Permanent

Key Responsibilities:

• Accountability for effective Issue Resolution & Risk Mitigation by providing design and testing support to resolve MRAs/CAPs (Corrective Action Plans) and SIIs (Self-Identified Issues) across Institutional Credit Management (ICM)
• Support Portfolio Manager in Identification of opportunities to reduce anomalies and establish guidelines / best practices to drive operational consistency across Business Units. Improve Client experience by simplifying the implied support burdens currently borne by clients and coverage staff
• Identification of governance mechanisms / controls to prevent recurrence of issues
• Ensure on-time adoption and continued improvement of the Credit Risk Process Digitalization platforms in partnership with ICM Product Development, Technology, and end users across all LoBs
• Ensure timely completion of projects within the CPSO book of work.
• Support Portfolio Manager in Partnership and Continuous engagement with applicable regional and industry stakeholders in ICM, CB, CCB, Wealth and Risk for effective Issue resolution and Risk Mitigation
• Identify scope to leverage new age tools (AI/ML) to optimize processes across the ICM organization
• Ensure ongoing and timely feedback and coaching of and AVP, Associates and Senior Analysts to sustain a strong credit culture and an unwavering commitment to excellence in analysis and execution
• Actively participate in Learning, Development and Training opportunities including instructor led courses
• Support CPSE VoE Engagement, Belonging (DEI), and Leadership scores
• Travel (less than 10%)

Knowledge/Experience:

• Demonstratable financial services experience, including 9-12 years in Banking or FI Industry
• Deep knowledge of Wholesale Credit Processes and Policies spanning the Credit Risk Value Chain
• Credit Officer (CO) or demonstrating the skills aligned with that designation
• Excellent and thorough knowledge of Credit risk systems
• Ability to synthetize complex information into clear, compelling presentations and well-structured analytical workbooks.
• High awareness and adherence to the control environment

Skills/Competencies:

• Strategic orientation to ensure the team continues to be positioned as a thoughtful and proactive partner in providing effective resolutions and best practices for Risk Mitigation across Business units
• Proven culture carrier. Highly effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc in Finance or Accounting or higher degree in Business (MBA), or CFA, or any other related subject

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