JIRA/JSM Engineer

About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group
BNP Paribas is the European Union's leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function: ARVAL Service Lease

Arval is car renting company with Services, for professional entities and more recently, opened to retail market. Serving 30 countries with the goal of being the best in class both for customer satisfaction and innovation (Partnership, new technologies, etc.)

Arval IT is the IT department of the company

Job Title
JIRA/JSM Engineer

Date
06/10/2025

Department
One IT

Location:

Offshore

Business Line / Function
Arval

Reports To
(Direct)

Business Relationship Manager Arval IT Hub ISPL

Grade
(if applicable)

N/A

(Functional)

Number Of Direct Reports
Directorship / Registration:

NA

Position Purpose

As a JIRA Engineer, you will ensure the smooth operation, customization, and continuous improvement of the Atlassian platform. You will work closely with global teams to implement processes, manage incidents, and drive enhancements that align with business needs.

Within the Employer Experience team, you will contribute to the support and development of applications used across 29 Arval countries. The primary focus is on the JIRA and JSM (Jira Service Management) platforms, which are essential for supporting IT system development, maintenance, and back-office operations for Arval's business lines globally. This role is part of a transformation initiative, with a strong emphasis on collaboration with both IT and business stakeholders. Collaboration with international teams across multiple time zones.

Responsibilities
Direct Responsibilities

• Implement standard changes and evolutions in existing workflows.
• Set user rights and access via MyAccess (BNP Tool) and Atlassian platforms
• Contribute to gathering user requirements and defining specifications
• Analyze and design enhancements around JIRA/JSM products
• Develop test cases, execute tests, identify and resolve malfunctions
• Carry out software development/configuration, test and assemble components, deploy solutions, and write/update documentation
• Collaborate with stakeholders (Infrastructure, Business, IT, DevOps, DBA, etc.).
• Track and report on support KPIs (reporting, communication, etc.).
• Ensure compliance with established governance and security rules.
• Monitor, manage incidents and service requests linked to JIRA and JSM.
• Provide maintenance, support, and user assistance

Technical & Behavioral Competencies

Required Skills

• Proven experience as a JIRA administrator (minimum 1 year preferred).
• JIRA certification (ACP-100 or ACP-120) is a strong plus.
• Solid knowledge of the Atlassian ecosystem (plugins, marketplace, integrations).
• Strong analytical and problem-solving abilities.
• Excellent communication skills in English (written and spoken), as you will interact with teams in 28+ countries.
• Ability to prioritize and manage multiple tasks efficiently.
• Proficiency in workflow management tools (e.g., ServiceNow)

Personal Qualities

• Team players with a collaborative mindset.
• Autonomous and proactive in driving solutions.
• Strong sense of responsibility and attention to detail.
• Adaptable and open to working in a multicultural, international environment.

Skills Referential
Specific Qualifications (if required)

Behavioural Skills: (Please select up to 4 skills)

Attention to detail / rigor

Adaptability

Creativity & Innovation / Problem solving

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Education Level
Ability to develop others & improve their skills

Bachelor Degree or equivalent

Experience Level

At least 3 years