Jira and Confluence Administrator

About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Roles and Responsibilities:
Certifications : ACP-620/ACP-420/ACP-610/ACP-600/ACP-300/ACP-400/ACP-500 – Candidates with any two certifications preferred.

We are looking for an Atlassian Administrator to join the Development operations team As a member of the Development operations team, you will play a critical role in managing and developing the Atlassian ecosystem.

You will collaborate with a wide range of business stakeholders to create solutions within the Atlassian toolset and be the strategic end-to-end owner of all Atlassian services. Atlassian applications that we use includes Jira DC, Jira Cloud, Confluence and Jira Service management.

Skills:

• Candidates with experience in migrating Jira and Confluence from Server/DC to cloud are preferred.
• Administration of Atlassian Jira Data Centre [including Jira Service Management(JSM)] and Atlassian Confluence.
• Experience in creating Jira projects, Issue type, Issue type schemes, screens, screen schemes, Issue type screen schemes, workflows, issue type workflow schemes, field configuration schemes, permission schemes, Notification schemes, Priorities, adding users to roles.
• Customisation of Issue security Schemes for different projects for different levels.
• Custom fields creation and adding the context to the projects for reflecting the fields for respective issue types or screens. How you will add new context to new custom fields or existing custom fields.
• Perform the duties of JIRA maintenance, administration, upgrades, migrations and enhancements. Support the development, production, and disaster recovery environments.
• Provide day to day admin support including performance tuning, verifying backups, and re-indexing applications.
• Ability to meet with business leads to gather requirements and deploy new projects on Jira and JSM.
• Perform periodic data refreshes against the development environments.
• Support and troubleshoot integrations between Jira and development tools such as Git, BitBucket, Salesforce, Freshdesk, Bamboo and Gitlab etc.
• Ensure Atlassian platforms are highly secure by implementing best-practice hardening standards.
• Design custom JIRA workflow(Advanced workflows) for different issue types to assist in automation of build and continuous integration workflow.
• Manage the changes to workflows and fields, JQL scripting and reporting. Implement Atlassian tooling to support portfolio management (Roadmaps)
• Investigate, diagnose, & remediate Jira & Confluence performance & stability issues.
• Develop metrics, dashboards, and advanced filters in Jira to provide end users and business leadership with meaningful operational / performance metrics and status reports.
• Strong understanding for Atlassian products, plug-ins, and roadmap features for future enhancements to support business objectives.
• Strong Atlassian cloud configuration experience, including workflows, fields, screens, permissions, and notifications. Knowledge of Jira REST API or other REST based web services.
• Knowledge of third-party customisation add-ons (JEMH, Time to SLA, ScriptRunner, Automation for JIRA, JMWE, Portfolio for Jira(Advanced Road maps), Custom Charts for Jira, SAML, Test rail for Jira Test management, Gantt chart, pivot reports,
• Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytical purposes.
• Experience in working with indexable datastores. Experience in working with CI/CD tools (e.g., Jenkins) Understanding in Linux server command line trouble shooting utilities
• Experience in working with relational databases (MySQL).
• Strong understanding of Software development methodologies (e.g., SAFe, Agile, Scrum) from an I.T perspective and a business perspective.
• Migration and Upgradation experience. Should be able to explain the steps and work in the migration and Upgradation process.
• External integrations like SAML, Service Desk, Service Now, Confluence, Opsgenie, Jenkins, GitHub, Slack, Zendesk, Trello, Jenkins.
• Email integration with Jira, Confluence etc.
• Knowledge of Webhooks and API's

Qualifications & Experience:

• Bachelor's degree in computer science, information technology, or related field (Equivalent work experience will be accepted in place of the education requirement)
• 5+ years of experience with deep hands-on expertise with Atlassian product suite (Jira Data centre (on-prem) and Cloud, Confluence Data centre (on-prem) and Cloud, Service Management, and supporting 3rd party add-ons (Tempo, Script Runner, Service Rocket, Zephyr, etc.)
• Candidates with experience in migrating Jira and Confluence from Server/DC to cloud are preferred.
• Candidates with working knowledge of hosting and managing Jira/Confluence DC on MS Azure are preferred.
• Experience with configuring and supporting integration using development tools on Jira
• Demonstrate good interpersonal skills and communication, both written and spoken.
• Atlassian Jira & Confluence certifications a plus.
• Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks is also a plus.
• Working knowledge of ITSM/ITIL methodologies (ITIL v4 desirable), Scrum master or similar experience with knowledge of SAFe.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
please fill out this form.
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