Cloud Operations Senior Tools Engineer

3 days ago

Bengaluru, Karnataka, India Trellix Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role Overview:

The Cloud Operations Tools Engineer at Skyhigh Security will be responsible for the administration, customization, and optimization of Atlassian tools, primarily Jira and Confluence, with a strong focus on Jira Service Management (JSM). This role involves working closely with cross-functional teams to enhance workflows, automate processes, and ensure seamless integration with other tools and systems. This position is part of the growing Skyhigh Security Tech Ops team, playing a crucial role in improving operational efficiency and scalability.

Key Responsibilities:

  • Administer, configure, and maintain Atlassian Jira, Jira Service Management (JSM), and Confluence.
  • Design and implement workflows, dashboards, automation rules, and reporting solutions within Jira and JSM.
  • Collaborate with IT and business teams to understand requirements and enhance the functionality of Jira and JSM.
  • Integrate Jira with other tools such as CI/CD pipelines, monitoring systems, and ITSM platforms.
  • Ensure the reliability, scalability, and security of Atlassian tools.
  • Troubleshoot and resolve issues related to Jira, JSM, and other Atlassian applications.
  • Develop scripts and automation solutions using Groovy, Python, or other scripting languages.
  • Maintain documentation for workflows, configurations, and best practices.
  • Stay updated with Atlassians latest features, best practices, and industry trends.

Qualifications:

  • 5 to 8 years of experience in Atlassian tools administration, particularly Jira and Jira Service Management (JSM).
  • Strong expertise in Jira workflow configuration, automation, and customization.
  • Experience with Jira plugins and add-ons such as ScriptRunner, Insight (Asset Management), and Service Desk integrations.
  • Proficiency in scripting languages such as Groovy, Python, or Shell scripting.
  • Experience integrating Jira with cloud platforms (AWS, Azure, OCI) and other ITSM tools.
  • Familiarity with automation and infrastructure-as-code tools (e.g., Ansible, Terraform).
  • Strong analytical and problem-solving abilities.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Qualifications:

  • Atlassian Certifications (e.g., Atlassian Certified Jira Administrator, Jira Service Management Administrator).
  • Experience with ITIL practices and IT Service Management workflows.
  • Knowledge of monitoring and incident management tools such as PagerDuty, Grafana, and AI Ops.
  • Understanding of containerization and orchestration tools (e.g., Docker, Kubernetes).
  • Familiarity with security tools and best practices.

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