L1 Cloud Operations Engineer
2 days ago
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?
We're hiring L1 Cloud Operations Engineers to join our first-line cloud operations team. As part of a 24/7 global operation, you'll ensure the health, availability, and stability of Redis Enterprise cloud environments. This is a hands-on role where you'll monitor, triage, and resolve basic alerts, while learning cloud operations practices and collaborating with senior engineers.
Why would you love this job?
This is an excellent entry-level opportunity for those looking to grow their careers in cloud infrastructure, DevOps, or site reliability engineering.
What You'll Do
Monitor Redis clusters and respond to alerts in real time.
Perform basic remediation tasks (failovers, memory checks, routine optimizations).
Follow runbooks and escalation procedures with precision.
Collaborate across shifts to maintain 24/7 coverage.
Provide clear communication and updates during incidents.
Escalate issues to senior CloudOps teams when needed.
- Support documentation and continuous improvement of procedures.
What will you need to have?
2 years of experience in technical support, NOC, or cloud operations.
Basic knowledge of cloud platforms (AWS, Azure, GCP) and Linux fundamentals.
Familiarity with monitoring/alerting tools and incident workflows.
Strong communication skills and ability to work in a shift-based team.
- Calm under pressure, disciplined, and eager to learn.
Extra great if you have:
- Knowledge of Redis or distributed systems.
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.
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