Customer Support Engineer

1 week ago

Mumbai, Maharashtra, India ITAakash Strategic Software Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job description:

COMPANY INTRODUCTION

StrategicERP IT solutions are developed to provide end-to-end

process automation and an information management system

with tremendous customization for the Real Estate and

Manufacturing Industry. We have a total employment of 250 and

we are dealing with 600 clients as of now. We have Head Office

In Mumbai and other branches include Delhi, Ahmedabad,

Bangalore, Pune and Hyderabad.

Company Website:

Job Summary:

We are looking for a proactive and customer-focused Customer Support Engineer to provide first-level technical assistance to clients and internal users. The role involves resolving technical issues, guiding users, escalating unresolved queries, and ensuring customer satisfaction by delivering timely and effective support.

We are seeking enthusiastic Support Interns with an IT background to assist in handling ERP support tickets, user queries, and technical troubleshooting while gaining exposure to full stack development, SQL, Java, and

This role is perfect for candidates who want to bridge technical expertise with user support, ensuring smooth ERP usage and learning industry practices.

Key Responsibilities

Handle user queries and tickets related to ERP application usage.

Provide clear step-by-step guidance to resolve functional and technical issues.

Escalate unresolved or critical issues to higher-level support or development teams.

Ensure compliance with Service Level Agreements (SLA) for timely responses and resolutions.

Assist in debugging, testing, and minor development tasks using Java, , SQL, and front-end technologies.

Document recurring issues and prepare user guides, FAQs, and knowledge base articles.

Collaborate with developers to suggest improvements and enhance ERP usability.

Required Skills & Qualifications

Pursuing or recently completed a Bachelor's/Master's degree in IT, Computer Science, or related field.

Knowledge of Full Stack Development (Java, , SQL, HTML, CSS, JavaScript).

Familiarity with ERP systems (basic functional understanding preferred, training will be provided).

Strong problem-solving, troubleshooting, and communication skills.

Ability to manage multiple tickets while ensuring quality support.

Eagerness to learn new tools, frameworks, and ERP workflows.

What You Will Gain

Hands-on exposure to ERP support and IT development.

Real-world experience in user support & ticket management tools.

Mentorship from senior developers and ERP consultants.

Opportunity to work on technical troubleshooting & full stack projects.

Possibility of full-time role based on performance.

Working Time : 10am to 7pm

Working Days : Monday to Saturday (second Saturday off)

Location : Kanjurmarg Mumbai

Employment : Internship

Duration : 6 Months

Stipend : Rs. 10,000 to Rs. 15,000/- per month

Certificate will be issued against completion of Internship with us.

Internship can be convert into full time employment against excellent performance with appropriate salary package.

Job Type: Full-time

Language:

English (Preferred)

Work Location: In person

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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