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Customer Support Engineer
2 weeks ago
Job description:
COMPANY INTRODUCTION
StrategicERP IT solutions are developed to provide end-to-end
process automation and an information management system
with tremendous customization for the Real Estate and
Manufacturing Industry. We have a total employment of 250 and
we are dealing with 600 clients as of now. We have Head Office
In Mumbai and other branches include Delhi, Ahmedabad,
Bangalore, Pune and Hyderabad.
Company Website:
Job Summary:
We are looking for a proactive and customer-focused Customer Support Engineer to provide first-level technical assistance to clients and internal users. The role involves resolving technical issues, guiding users, escalating unresolved queries, and ensuring customer satisfaction by delivering timely and effective support.
We are seeking enthusiastic Support Interns with an IT background to assist in handling ERP support tickets, user queries, and technical troubleshooting while gaining exposure to full stack development, SQL, Java, and
This role is perfect for candidates who want to bridge technical expertise with user support, ensuring smooth ERP usage and learning industry practices.
Key Responsibilities
Handle user queries and tickets related to ERP application usage.
Provide clear step-by-step guidance to resolve functional and technical issues.
Escalate unresolved or critical issues to higher-level support or development teams.
Ensure compliance with Service Level Agreements (SLA) for timely responses and resolutions.
Assist in debugging, testing, and minor development tasks using Java, , SQL, and front-end technologies.
Document recurring issues and prepare user guides, FAQs, and knowledge base articles.
Collaborate with developers to suggest improvements and enhance ERP usability.
Required Skills & Qualifications
Pursuing or recently completed a Bachelor's/Master's degree in IT, Computer Science, or related field.
Knowledge of Full Stack Development (Java, , SQL, HTML, CSS, JavaScript).
Familiarity with ERP systems (basic functional understanding preferred, training will be provided).
Strong problem-solving, troubleshooting, and communication skills.
Ability to manage multiple tickets while ensuring quality support.
Eagerness to learn new tools, frameworks, and ERP workflows.
What You Will Gain
Hands-on exposure to ERP support and IT development.
Real-world experience in user support & ticket management tools.
Mentorship from senior developers and ERP consultants.
Opportunity to work on technical troubleshooting & full stack projects.
Possibility of full-time role based on performance.
Working Time : 10am to 7pm
Working Days : Monday to Saturday (second Saturday off)
Location : Kanjurmarg Mumbai
Employment : Internship
Duration : 6 Months
Stipend : Rs. 10,000 to Rs. 15,000/- per month
Certificate will be issued against completion of Internship with us.
Internship can be convert into full time employment against excellent performance with appropriate salary package.
Job Type: Full-time
Language:
English (Preferred)
Work Location: In person
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Work Location: In person
