Customer Service Executive

2 weeks ago

Greater Bengaluru Area, India SUPER MOUNT PACK PVT. LTD Full time ₹ 3,50,000 - ₹ 6,00,000 per year

Company Description

Super Mount Pack Pvt. Ltd specializes in manufacturing a variety of EIA-compatible surface mount electronic packaging products and providing Tape & Reel services. The company plays a critical role in protecting surface mount components from physical and electrostatic discharge during shipping, handling, and storage. Their products cater to industries across the country, meeting the growing demand driven by the rapid expansion of the electronics sector. Super Mount Pack Pvt. Ltd is committed to delivering high-quality packaging solutions to its clients.

Role Description

This is a full-time, on-site role for a Customer Service Executive located in the Greater Bengaluru Area. The Customer Service Executive will be responsible for managing customer inquiries, ensuring client satisfaction, maintaining customer service records, resolving customer issues, and actively supporting the customer service management process. The role requires regular communication with clients to build strong relationships and support their needs effectively.

Qualifications

  • Strong interpersonal skills with the ability to build and maintain positive relationships
  • Proficiency in customer service and customer support to address and resolve inquiries and challenges effectively
  • Experience in ensuring customer satisfaction and managing customer expectations
  • Skills in customer service management and the ability to maintain comprehensive records
  • Excellent communication and problem-solving abilities
  • Ability to work independently and collaboratively in an on-site setting
  • Experience in the electronics industry is a plus
  • Bachelor's degree or relevant professional experience in a customer-facing role

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