Customer Service Specialist
3 days ago
Company Description
Total Movements is an International Freight Forwarding company with a strong focus on Project Logistics, Freight Forwarding for general cargo, Global Freight Management, Warehousing, Bulk Shipping, and Transport Engineering. With a proven track record, Total Movements is committed to delivering seamless and efficient solutions to support clients' logistical needs across the globe. The company is dedicated to delivering excellence in service and ensuring customer satisfaction through innovative and reliable logistics solutions.
Job Responsibility
- Proven skills in Customer Service, ensuring customer satisfaction and maintaining strong customer relationships
- Obtaining rates for shipments from the commercials team such as transport ,the container pricing team,& other connected partners.
- Ex
Co-Ordination of operations with all parties involved &development of close relationship with the shipping line CFS,CHA& other vendors to assure good services. - Ensure that the shipments is handled smoothly.
- Tracking shipments & day to day updates to customers by telephone & E-Mails
- Documentation
duties such as BL, cost sheet preparation, vendor /client payment follow up, billing - keeping records of all shipments & preparing reports of execution
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