Area Collection Manager

About Fibe (formerly Early Salary):

Fibe is one of Indias leading consumer lending apps focused on young, aspirational, and tech-savvy Indian consumers. It is building a financial ecosystem that enables the mid-income group and the underserved segments to fulfil their financial aspirations. Fibe offers a range of financial products, including cash loans, long-term personal loans, and Impact loans for sectors like Healthcare, Education, Green Finance, Loan Against Mutual Funds, making affordability more accessible.

Fibe has grown multifold over the years and emerged as a market leader in providing financial assistance to young middle-income and underserved groups in India. Due to its scalable business model, Fibe has recently been upgraded to A- by CARE Ratings and has access to debt lines from leading banks, NBFCs and wholesale debt markets. It has been certified with ISO/IEC 27001 for its Information Security Management System (ISMS). Fibe has disbursed more than 7 million+ loans worth Rs. 26,000 Cr+ since inception through its lending partners.

• Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year

(Silver)

• ET Healthcare Awards Excellence in Affordable Healthcare Financing
  •Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services
  •Winner of G20 Digital Innovation Alliance – Best Startup in Fintech
  •Great Place to Work Certified

Job Role:

To Manage / Drive the outsource collection agencies & recruit good collection /

tracing agencies for the region, as per the requirement. Ensure end to end recovery process

& ensures delivery against the targets.

Job Description:

• To manage a portfolio of unsecured non-performing loans (NPL) and formulating strategies for recovery action.
• To provide effective management information support for diligent monitoring of NPL accounts and in ensuring prompt follow up actions.
• Able to work on modern systems for operations & recovery/collection.
• Allocate written off accounts to collection agencies and monitor the progress/ performance and drive on recovery targets.
• Foster effective communication with internal teams and external channels for transparent recovery processes.
• Effectively lead, manage and develop collections agencies across current and new open cities. Need to be flexible to travel across the cities very frequently or as & when it is required.
• Provides insight and direction to the agencies & demonstrate the ability to lead and train others.
• Engage in direct negotiations with customers by telephone or in person to determine the reason for default & to provide appropriate solutions to recover the outstanding amount, resolve disputes and safeguard financial interests.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Timely revert on all escalation cases & ensure the recovery/collection hygiene is in control.
• Collaborate with legal unit to execute recovery strategies within legal frameworks to recover the outstanding dues from the chronic defaulters.
• To engage with customers who responded to our legal actions for loan recovery/collections.
• Analyze market trends and transaction data, proposing recovery strategies based on quantitative analysis.
• To assist in the administrative functions of Loan Recovery as assigned.
• Manage operation activities with respect to Repayments and Debit authorizations.
• Follow laid down processes by the Regulators and the company.

Qualifications & Experience required:

• 6-9 Years of experience in Recovery for Unsecured Loans.
• Experience in managing Volumes.
• Experience in managing unsecured digital lending products is mandatory.
• Graduation degree compulsory