Area Debt Manager-Call Centre

2 weeks ago

Hyderabad, Telangana, India b-3044-47a7-a621-0e0120a896a4 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Requirements
Job Requirements
Role/ Job Title:
Area Collection Manager

Function/ Department:
Collections

Job Purpose
The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration of corporate policies and procedures and ensure that front delinquencies are minimized. Working closely with the legal team so that they can provide sound legal advice on how to manage delinquencies that the company faces. The role bearer end to end collection responsibility for the collections of the area allocated contributing to the larger organizational objectives of the bank.

This is a critical role that has a direct impact on the financial institution's budget planning.

Responsibilities
Roles & Responsibilities:

  • Responsible to handle an area for collections of specific products
  • Responsible for collection efficiency and cost of collections for the assigned area
  • Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
  • Responsible to review account allocations and collections targets by bucket to agencies/ in house team
  • Regularly follow up with the default customers through a dedicated team
  • Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
  • Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same
  • Making sure that there is adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise
  • Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly
  • Collaborate with legal team to ensure legal action is taken on specified cases
  • Building relationships with key clients to ensure timely collections are made
  • Determine suitable tactics or strategies for timely collections.

Educational Qualifications
Graduation - Any graduate

Experience:
Minimum of 5 of relevant experience

  • Senior Analyst, Call Centre

    1 week ago

    Hyderabad, Telangana, India Momentum Financial Services Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    GENERAL FUNCTIONAs a Senior Analyst, Contact Centre, you will serve as a strategic analytics partner to the call centre team. You will be responsible for delivering data-driven insights and timely reporting that optimize agent performance, enhance operational efficiency, and support strategic decision making across high volume service...

  • tele calling executive helpdesk

    1 week ago

    Hyderabad, Telangana, India Bachpan Bachao Andolan Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    The AHTU PMU @ Women Safety Wing is being set up in collaboration with the Association for Voluntary Action (AVA). Association for Voluntary Action (AVA) is a child rights movement since 1979. These positions, while operating out of WSW premises, are fully funded by and on the roles of AVA, with no direct employment relationship with the Women Safety...

  • Centre Head

    3 days ago

    Hyderabad, Telangana, India LCF (Lighthouse Communities Foundation) Full time ₹ 5,76,000 - ₹ 7,00,000 per year

    Job Title: Centre Head – Hyderabad (Borabanda)Organization: Lighthouse Communities FoundationWe are looking for a motivated and mission-driven Centre Head to lead the Lighthouse Program at our Borabanda centre. This role is ideal for someone passionate about working with underprivileged youth and experienced in managing teams, operations, and stakeholder...

  • Call Centre Team Lead

    4 days ago

    Hyderabad, Telangana, India Achala IT Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesLead, mentor, and supervise a team of customer care executivesEnsure high-quality patient experience across all touchpoints calls, chat & emailManage daily call center operations including shift planning & workforce allocationMonitor performance metrics (AHT, CSAT, SLA adherence) & drive improvement plansConduct training & refresher...

  • Area Business Manager

    2 weeks ago

    Hyderabad, Telangana, India Wanbury Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Area Business Manager Pharma SalesJob Location : HyderabadTotal Experience : 5yrsRole & responsibilities :Lead and manage a team of Business Executives in the assigned area.Achieve area-wise sales targets (primary and secondary) and ensure ROI of the team.Coach, guide, and motivate the team for effective product promotion and doctor...

  • Contact Centre Representative

    2 weeks ago

    Hyderabad, Telangana, India HSBC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Contact Centre Representative

    4 days ago

    Hyderabad, Telangana, India HSBC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Contact Center Manager

    1 week ago

    Hyderabad, Telangana, India Cipher7 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Contact Center SME – Auto Dialer Implementation (Collection Department)Location: Papua New GuineaFull TimeInitial 2-3 months- travels to PNG after that Remote working from India PNG shift (3.30 am IST onwards).About the Role:We are looking for a Subject Matter Expert (SME) in Contact Center Technologies to lead the implementation of an Auto...

  • Area Manager

    6 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    , Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded , Inc. in 1994 and launched it online in started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. At Amazon, we're working...

  • Contact Centre Representative

    6 days ago

    Hyderabad, Telangana, India HSBC Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...