Order Management

2 days ago

Mumbai, Maharashtra, India Neuraleap Technologies Group Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Order Management Specialist

About the Opportunity
We are hiring an Order Management Specialist to own accurate, timely execution of the full order lifecycle for enterprise customers. You will serve as the operational hub between Sales, Finance, Warehouse & Logistics, ensuring orders are validated, processed, fulfilled and invoiced according to SLA and compliance requirements.

Role & Responsibilities

  • Process and validate customer orders in the Order Management System (OMS) and ERP, ensuring price, terms and inventory accuracy prior to fulfillment.
  • Coordinate cross-functionally with Sales, Finance, Supply Chain and Logistics to resolve discrepancies, expedite shipments and manage order changes.
  • Manage order-to-cash steps: order entry, credit and billing coordination, shipment confirmation and closure of orders within SLA.
  • Monitor inventory allocations and communicate availability impacts to stakeholders; trigger backorder, cancellation or expedite workflows as required.
  • Maintain EDI and CRM integrations, troubleshoot transactional failures and liaise with IT for reconciliation and system improvements.
  • Prepare routine and ad-hoc reports on order status, fulfillment performance and exceptions to drive continuous process improvements.

Skills & Qualifications

Must-Have

  • Proven experience managing end-to-end order processing in a fast-moving commercial environment.
  • Strong working knowledge of ERP/OMS operations and order-to-cash workflows.
  • Hands-on experience with order systems and integrations (SAP or equivalent ERP; OMS platforms).
  • Proficiency with Salesforce CRM or similar systems for order validation and sales coordination.
  • Experience with EDI transaction handling and troubleshooting.
  • High proficiency in Microsoft Excel for reporting and reconciliation.

Preferred

  • Familiarity with inventory management and logistics/shipping platforms.
  • Previous exposure to process improvement initiatives and SLA-driven environments.
  • Experience working on-site supporting cross-functional operational teams.

Benefits & Culture Highlights

  • Collaborative, process-driven environment with clear ownership and opportunities to improve operational workflows.
  • On-site role with close alignment to Sales, Finance and Logistics teams—ideal for candidates who prefer face-to-face collaboration.
  • Learning opportunities to broaden ERP/OMS and order-to-cash domain expertise within an enterprise technology context.

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