Fraud Specialist I

1 week ago

Mumbai, Maharashtra, India JPMorganChase Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.


  As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
  Job responsibilities
  • May manage upwards of 100 calls daily, delivering comprehensive support for financial products 
  • Utilizes customer service expertise to interpret needs and deliver continuous insights
  • Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
  • Excels both independently and collaboratively, driving team success and achieving goals
  • Follows all regulatory and departmental practices and procedures diligently
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy

  Required qualifications, capabilities, and skills
  • Communication, information gathering, and decision-making skills
  • Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
  • Ability to manage complex customer interactions using empathy, composure, and sound judgment 
  • Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
  • Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
  • Ability to solve problems and effectively present and explain solutions
  • Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
  • Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
  • High school diploma or GED required

  Preferred qualifications, capabilities, and skills
  • Developing ability to use data to understand issues and opportunities
  • Developing skills in using AI technology for automation and prompt writing

  Work Schedule:
  Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

  • Fraud Sales Specialist

    3 days ago

    Mumbai, Maharashtra, India TransUnion Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are seeking a highly motivated individual to join our team as a sales specialist, focused on Fraud & Identity solutions. This 'hunter' sales position is accountable for achieving annual new business and revenue goals through customer relationship development, opportunity prioritization,...

  • Interior Design Sales Specialist

    1 week ago

    Mumbai, Maharashtra, India Meine Kuche (I) Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview: As an Interior Design Sales Specialist at Meine Kche (I) Pvt. Ltd., you will be responsible for engaging with clients to understand their needs, creating innovative interior spaces focusing on modular kitchens and wardrobes. Your role will involve customer consultation, sales management, and project oversight to ensure the successful execution...

  • Account Specialist I

    3 days ago

    Mumbai, Maharashtra, India JPMorgan Chase Full time

    At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 – 120 inbound calls a day from checking and savings account customers....

  • Account Specialist I

    1 week ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    DescriptionAt JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role...

  • Accounts Payable Specialist I

    1 week ago

    Mumbai, Maharashtra, India RUSSELL INVESTMENTS Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Business Unit:Office of the CFOReporting To:Manager, Accounts PayableShift:EMEA (1:30 pm - 10:30 pm IST) (India)About Russell Investments, Mumbai:Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and...

  • Core Cash Fraud Strategy Associate

    1 week ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description Join our dynamic team as a Business Analysis Associate I and make a significant impact by supporting process improvements and key initiatives. Expand your creative skills in a collaborative environment while advancing your career. Be part of the Corporate Investment Banking Payments Operations team, the largest global cash management provider,...

  • Payment Specialist

    1 week ago

    Mumbai, Maharashtra, India Wings Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job OverviewWings Global Services is seeking a Payment Specialist to join our team in Mumbai. As a Junior-level, full-time team member, you will be pivotal in processing and monitoring financial transactions, ensuring accuracy and compliance in all payment-related activities. The ideal candidate will have 1 to 3 years of relevant experience and a keen eye...

  • Presentation Specialist

    2 weeks ago

    Mumbai, Maharashtra, India SlideXpress Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSlideXpress is a full-service B2B communications and insights service provider based in Mumbai. Our knowledge and insights services mirror the R&I offering at McKinsey & Co., providing actionable information to assist in decision-making. With a team trained by ex-McKinsey consultants, we offer presentation design and production services...

  • Engineer - IES & Building Physics

    7 days ago

    Mumbai, Maharashtra, India WSP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionRoles Energy Modeling Expert: Specializes in creating detailed energy models for buildings to analyze energy performance, optimize design, and comply with sustainability standards. Sustainability Consultant: Works closely with architects, engineers, and project stakeholders to achieve energy-efficient and environmentally sustainable building...

  • Senior Lead Generation Specialist

    5 days ago

    Mumbai, Maharashtra, India ABM Knowledgeware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesPosition: Senior Lead Generation SpecialistJob Location: Mumbai (Head Office) / Remote (if outside Mumbai)Position Summary: Are you passionate about driving growth through global lead generation? We are looking for an experienced Senior Lead Generation Specialist to identify, connect, and nurture prospects across geographies for...