Payment Specialist

5 days ago

Mumbai, Maharashtra, India Wings Global Services Full time

Job Overview

Wings Global Services is seeking a Payment Specialist to join our team in Mumbai. As a Junior-level, full-time team member, you will be pivotal in processing and monitoring financial transactions, ensuring accuracy and compliance in all payment-related activities. The ideal candidate will have 1 to 3 years of relevant experience and a keen eye for detail within a dynamic engineering services environment.

Qualifications and Skills

  • Proficient in payment processing systems, ensuring accurate and timely execution of transactions (Mandatory skill)
  • Strong ability to monitor payment transactions, quickly identify discrepancies and escalate as necessary (Mandatory skill)
  • Excellent customer service skills to effectively address client inquiries and resolve payment-related issues (Mandatory skill)
  • Accurate data entry abilities, maintaining comprehensive records of all financial operations with precision
  • Solid knowledge of Excel for data analysis, reporting, and reconciliations in support of payment activities
  • Experience collaborating with cross-functional teams such as finance, operations, and technical departments to support seamless payment flows
  • Fundamental understanding of fraud detection techniques to recognize and help mitigate transactional risks
  • Hands-on experience with bank reconciliations, matching statements and ensuring accuracy across multiple accounts

Roles and Responsibilities

  • Process and validate payment transactions, ensuring compliance with internal controls and external regulations
  • Monitor transactional activity for errors or unusual patterns, initiating corrective measures when discrepancies arise
  • Deliver high-quality customer support for payment-related queries, fostering client trust and satisfaction
  • Accurately enter payment data into internal systems and maintain detailed documentation for audit and reporting purposes
  • Collaborate with internal teams to streamline payment procedures and resolve cross-departmental payment issues
  • Assist in bank reconciliation activities, promptly identifying mismatches and working towards resolution
  • Participate in fraud risk assessments, contributing to the early detection and prevention of payment anomalies
  • Support continuous improvement initiatives in payment workflow and related financial operations

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