Customer Support Executive

7 days ago

Hyderabad, Telangana, India TMRW House of Brands Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Name of the Organization : IMPERIAL ONLINE SERVICES PVT LTD

Designation : Customer Service Agent

Education : Bachelor's Degree

Work Location : Hyderabad

Imperial Online Services Pvt. Ltd., a company engaged in the trade of apparel and clothing, is looking for a Customer Service Agent for its brand "Urbano" that hosts primarily western wear. We are looking for qualified person with at least 4 years work experience in the field and a strong background in communication and problem solving abilities. Responsibilities will include, but are not limited to:

  • Handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem.
  • Communicating with customers regularly on whatsapp, email, social media and phone.
  • Helping the brand build and maintain relationships with its customers, ensuring customers' needs are met and queries are handled in a timely and professional manner.

Skills required :

  • Great command over English and Hindi languages;
  • Emotional intelligence, listening skills, networking skills; empathy
  • Strong communication skills to ensure interactions are professional and effective and leave a good impression on the customer
  • Analytical and forecasting skills
  • Teamwork
  • Creative thinking and problem-solving abilities

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