
Head of Operations
1 week ago
The Role
We are looking for a highly organized and proactive E-commerce Operations Manager to be the central "hub" of our team in Mumbai. This is a critical, hands-on role, working directly with the Founder to run the entire day-to-day business.
The ideal candidate is a hands-on "doer" who is also a brilliant project manager. You will be responsible for taking the Founder's weekly strategy and deliverables and turning them into a daily action plan that keeps the entire team aligned and on track.
Responsibilities
E-commerce Fulfillment & Logistics
- Supervise all final-leg logistics and customer orders, ensuring a beautiful and on-brand luxury unboxing experience for each customer.
- Manage our e-commerce platform (e.g., Shopify), ensuring 100% accuracy of all "live" inventory.
Customer Service & Experience
- Act as the primary, high-touch point of contact for all customer inquiries (e-mails, DMs, etc.), providing timely and exceptional service.
- Professionally manage all returns, exchanges, and customer feedback.
Operations Coordination & Project Management
- Act as the central day-to-day integrator for the marketing and production managers, ensuring seamless information flow.
- Take the "strategy and deliverables" from the Founder's weekly meeting and turn them into a clear action plan.
- Track all weekly deliverables across the team, ensuring everyone is on schedule.
- Collect and organize all weekly KPIs (sales, inventory, marketing, production) into a simple report for the Founder's weekly strategy meeting.
Admin & Finance Operations
- Handle day-to-day administrative tasks to keep the business running smoothly.
- Manage all vendor/artisan invoices and POs, and liaise with our part-time accountant for bookkeeping and payments.
- Assist with basic legal/compliance admin by coordinating with our retained legal firm.
Qualifications
- 3-5+ years of experience in e-commerce operations, logistics, or project management. Experience in a startup is a huge plus.
- Exceptional organizational and project management skills. You must be able to manage multiple workstreams at once.
- A proactive, "hands-on" mentality. You are excited to run the whole process, from packing boxes to preparing strategy reports.
- Strong, clear communication and interpersonal skillsyou will be the hub of the team.
- Tech-savvy: proficient with e-commerce platforms (like Shopify) and spreadsheets (Excel/Google Sheets).
- Reliable, trustworthy, and able to work independently as the Founder's right-hand person.
Bonus Points
- Experience in a fashion, luxury, or direct-to-consumer (D2C) brand.
- Experience with basic financial administration or bookkeeping.
- A passion for craftsmanship, textiles, and mission-driven brands.
Why Join Zarnika?
- Be a part of a passionate team dedicated to preserving and celebrating Indian craftsmanship.
- Play a critical "hub" role in a growing, founder-led brand.
- Work directly with the founder to shape the company's operational backbone.
- A dynamic, respectful, and supportive work environment.
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