Head of Operations

2 weeks ago

Mumbai, Maharashtra, India Zarnika Full time ₹ 5,00,000 - ₹ 12,00,000 per year

The Role

We are looking for a highly organized and proactive E-commerce Operations Manager to be the central "hub" of our team in Mumbai. This is a critical, hands-on role, working directly with the Founder to run the entire day-to-day business.

The ideal candidate is a hands-on "doer" who is also a brilliant project manager. You will be responsible for taking the Founder's weekly strategy and deliverables and turning them into a daily action plan that keeps the entire team aligned and on track.

Responsibilities

E-commerce Fulfillment & Logistics

  • Supervise all final-leg logistics and customer orders, ensuring a beautiful and on-brand luxury unboxing experience for each customer.
  • Manage our e-commerce platform (e.g., Shopify), ensuring 100% accuracy of all "live" inventory.

Customer Service & Experience

  • Act as the primary, high-touch point of contact for all customer inquiries (e-mails, DMs, etc.), providing timely and exceptional service.
  • Professionally manage all returns, exchanges, and customer feedback.

Operations Coordination & Project Management

  • Act as the central day-to-day integrator for the marketing and production managers, ensuring seamless information flow.
  • Take the "strategy and deliverables" from the Founder's weekly meeting and turn them into a clear action plan.
  • Track all weekly deliverables across the team, ensuring everyone is on schedule.
  • Collect and organize all weekly KPIs (sales, inventory, marketing, production) into a simple report for the Founder's weekly strategy meeting.

Admin & Finance Operations

  • Handle day-to-day administrative tasks to keep the business running smoothly.
  • Manage all vendor/artisan invoices and POs, and liaise with our part-time accountant for bookkeeping and payments.
  • Assist with basic legal/compliance admin by coordinating with our retained legal firm.

Qualifications

  • 3-5+ years of experience in e-commerce operations, logistics, or project management. Experience in a startup is a huge plus.
  • Exceptional organizational and project management skills. You must be able to manage multiple workstreams at once.
  • A proactive, "hands-on" mentality. You are excited to run the whole process, from packing boxes to preparing strategy reports.
  • Strong, clear communication and interpersonal skillsyou will be the hub of the team.
  • Tech-savvy: proficient with e-commerce platforms (like Shopify) and spreadsheets (Excel/Google Sheets).
  • Reliable, trustworthy, and able to work independently as the Founder's right-hand person.

Bonus Points

  • Experience in a fashion, luxury, or direct-to-consumer (D2C) brand.
  • Experience with basic financial administration or bookkeeping.
  • A passion for craftsmanship, textiles, and mission-driven brands.

Why Join Zarnika?

  • Be a part of a passionate team dedicated to preserving and celebrating Indian craftsmanship.
  • Play a critical "hub" role in a growing, founder-led brand.
  • Work directly with the founder to shape the company's operational backbone.
  • A dynamic, respectful, and supportive work environment.

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