Manager, Collection Strategy, CPBB

Job ID: 43190

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 4 Nov 2025

Job Summary

• Effective management of the Computer Assisted Collection System (CACS) and standalone EUC system for the unit
• Maintain existing strategies and ensure appropriate translation of new strategies to CACS workflow
• Reconciliation between CACS and bank's TP systems
• Maintenance of CACS rules for test programs as applicable
• Manage the system administration activities for the Computer Assisted Collection System (CACS) at a country level
• Assist in development, testing, and seamless rollout of any new CACS modules across the unit
• Provide necessary inputs on CACS Parameter setting
• Provide timely revert on any system queries from other teams within and outside the unit
• Ongoing review and rationalization of CACS queues
• Ensure CACS queue-based calling across products by Channel Partner
• Assist in setup of Daily and monthly reporting templates by region and product for CACS related metrics by working closely with the Group CACS Strategy manager
• Manage different modules within the EUC system used in the unit
• Conducting UAT for CACS as when required
• Liaise with vendor for development of new modules, resolution of issue logs etc.
• Liaise with IS and IT teams to ensure seamless functioning of all systems
• Ensure that all processes carried out at the regions adhere to the system/ strategy manuals.
• Assist the quality assurance and audit teams with data required for performing their checks
• Assist in the smooth implementation of Operational Risk processes, procedures and policies

Key Responsibilities

• Manage the system administration activities for the Computer Assisted Collection System (CACS) at a country level
• Assist in development, testing, and seamless rollout of any new CACS modules across the unit
• Provide necessary inputs on CACS Parameter setting
• Provide timely revert on any system queries from other teams within and outside the unit
• Reconciliation between CACS and bank's TP systems
• Ongoing review and rationalization of CACS queues
• Assist in setup of Daily and monthly reporting templates by region and product for CACS related metrics by working closely with the Group CACS Strategy manager
• Conducting UAT for CACS as when required
• Manage different modules within the EUC system used in the unit
• Liaise with vendor for development of new modules, resolution of issue logs etc.
• Liaise with IS and IT teams to ensure seamless functioning of all systems
• Assist in the smooth implementation of Operational Risk processes, procedures and policies
• Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency.

Processes

• To be carried out in compliance with the bank policies / standards, and with due recognition of the regulatory guidelines within the country and all relevant risk type framework.
• Uphold the principles of Treating Customers Fairly (TCF) at all times.
• Maintain the highest standards of vendor governance

Risk Management

• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

Governance

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
• Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis.
• Assess the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group and Country operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• Internal Auditors and GIA: For Support of Audit reviews
• GTO and CACS team: For System design and user requirements, implementation, enhancement and reporting requirements

External

• Auditors: For Audit and Reviews

Other Responsibilities

• The Job holder must ensure the candidate is fully aware of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer and must be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies. Establishing a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance

Skills and Experience

• SAS knowledge
• Dialler experience
• Business experience
• Collections Knowledge

Qualifications

Education

• Graduate / Postgraduate with 4-6 years of experience
• 3-4 years of relevant experience
• In depth knowledge in CCMS, APPS, Reward engine, ORR, Statement Engine Offline systems (FINODC, MEAS PMM, Instabuy)
• Experience in Monitoring / controlling Regional Collection Activities / Interpersonal skills
• Market understanding of collection tools/techniques.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.