Customer Services Executive

1 week ago

Mumbai, Maharashtra, India Purplle Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Executive – Returns Management (RVP Process)

Job Summary
We are looking for a proactive and customer-focused individual with strong communication and interpersonal skills to handle return requests raised by customers. The role involves managing return-related queries, providing timely resolutions, and making outbound calls when required to ensure a smooth and positive customer experience.

Key Responsibilities
 Handle customer return requests through the system and communication channels.  Make outbound calls to customers when required to confirm details or provide updates.  Ensure timely and accurate resolution of customer concerns.  Maintain records of customer interactions and actions taken.  Coordinate with internal teams to ensure efficient return processing.  Deliver excellent customer service and maintain a professional approach in all interactions.

Requirements
 Excellent verbal and written communication skills.  Strong customer handling and problem-solving abilities.  Prior experience in customer service or returns management will be an advantage.  Ability to multitask and work in a fast-paced environment.  Basic computer proficiency and familiarity with CRM

About Company
Founded in 2011, Purplle has emerged as one of India's premier omnichannel beauty destinations, redefining the way millions shop for beauty. With 1,000+ brands, 60,000+ products, and over 7 million monthly active users, Purplle has built a powerhouse platform that seamlessly blends online and offline experiences.

Expanding its footprint in 2022, Purplle introduced 6,000+ offline touchpoints and launched 100+ stores, strengthening its presence beyond digital. Beyond hosting third-party brands, Purplle has successfully scaled its own D2C powerhouses—FACES CANADA, Good Vibes, Carmesi, Purplle, and NY Bae—offering trend-driven, high-quality beauty essentials.

What sets Purplle apart is its technology driven hyper-personalized shopping experience. By curating detailed user personas, enabling virtual makeup trials, and delivering tailored product recommendations based on personality, search intent, and purchase behavior, Purplle ensures a unique, customer-first approach.

In 2022, Purplle achieved unicorn status, becoming India's 102nd unicorn, backed by an esteemed group of investors including ADIA, Kedaara, Premji Invest, Sequoia Capital India, JSW Ventures, Goldman Sachs, Verlinvest, Blume Ventures, and Paramark Ventures.

With a 3,000+ strong team and an unstoppable vision, Purplle is set to lead the charge in India's booming beauty landscape, revolutionizing the way the nation experiences beauty.

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