Inside Sales Agent

2 days ago

Remote, India Datastraw Technologies Pvt Ltd Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Location: Remote (Work From Home)

Shift Timings: Any 9-hour shift between 9 AM-8 PM IST

Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off)

Salary: ₹16,000 - ₹20,000 in-hand + Incentives up to ₹2,000

About the Company:

Datastraw Technologies is a modern outsourcing partner helping fast-growing D2C brands streamline their operations through smart technology and customer-focused services. We specialize in customer support, retention, and sales enablement for digital-first brands in the health, wellness, and lifestyle sectors.

About the Role:

We are hiring Sales Agents (Voice Process) to support a leading herbal wellness D2C brand that offers natural supplements and health products. In this role, you will speak directly with customers who have shown interest in products but haven't completed their purchases. You'll help them with order placement, discounts, and general queries - while also making retention and feedback calls.

This is a target-driven role where strong communication, a helpful attitude, and the ability to close sales are key.

Key Responsibilities:

  • Make outbound calls daily to customers with abandoned carts.
  • Guide customers in placing orders, applying coupon/discount codes, and resolving order-related queries.
  • Handle basic post-purchase support including delivery updates and payment clarifications.
  • Conduct retention and feedback calls to ensure repeat purchases and customer satisfaction.
  • Follow up with customers over email and chat as required.
  • Accurately update call outcomes and maintain records in the CRM.
  • Meet daily conversion targets successful order closures per day).

Requirements:

  • 6 months to 2 years of experience in a customer support or telesales/BPO voice process.
  • Excellent communication skills in Hindi and English. Fluency in any other language is a plus.
  • Strong persuasion and problem-solving skills.
  • Comfortable working in a fast-paced, target-oriented environment.
  • Must have a laptop/desktop with webcam and a stable internet connection.
  • Willingness to work rotational shifts including Sundays and public holidays.

Perks:

  • Performance-based incentives to reward your contribution.
  • Be part of a rapidly growing D2C wellness brand and gain valuable industry experience.

Job Types: Full-time, Permanent

Pay: ₹16, ₹20,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Work from home

Application Question(s):

  • Do you have a personal laptop/desktop with webcam and a stable internet connection?
  • A customer is hesitant to complete their purchase because they found a cheaper alternative online. How would you convince them to choose your brand without sounding pushy?
  • How do you manage stress and stay focused while making calls per day? Share any strategies you use to maintain productivity and quality.
  • If many customers are not responding to your calls or messages, what steps would you take to improve engagement and recover abandoned carts?

Experience:

  • Sales: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: Remote

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