service engineer

2 days ago

Kolkata, West Bengal, India Randstad MENA Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Job Offer Closes: 9 December 2025

Summary

Location: Kolkata, West Bengal
Client: A client of Randstad India
Type: Temporary

Posted: 10 October 2025
Reference Number: JPC

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Job Details

Job Purpose:
Responsible for Partner development, technical support & project execution quality.
Includes:

  • System & product training.
  • Technical support Schuecal software, System/ Catalogue & shop drawing training.
  • Fabrication and assembly training.
  • Installation training and site audits.
  • Resolving customer complaints.
:

Service Engineering:

  • Assisting in preparing Order list, Cutting optimization, Cutting list by using Schuecal & AutoCAD.
  • Assisting in preparing fabrication details by using Schueco System catalogues & DocuCentre.
  • Assisting in System fabrication as per Schueco catalogues & custom drawings.
  • Assisting in System installation as per Schueco standards.
  • Assisting fabricators to make quality products as per (SOP) Standard Operating Procedures.
  • Visiting customer factory/site to assure quality products as per Schueco standards with reports.
  • Visiting and addressing project sites reported with customer complaints aliased with customer care division.
  • Periodic visits and audits of projects responsible to monitor the progress and ensure right level of quality.

Customer Satisfaction and Relationship Management:

  • Establish and maintain good relationships with customers, understanding their needs to improve service support.
  • Develop good relationships with fabricator partners and support them with training & developing their skills and quality of execution. Help them upgrade to Premium partners.

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