Service Engineer
13 hours ago
Responsibilities:
- Provide on-site technical support for installation, commissioning, and performance monitoring of refractory products.
- Coordinate and oversee product trials at customer sites, ensuring smooth execution and accurate reporting of results.
- Troubleshoot and resolve technical issues related to refractory applications in thermal/process industries.
- Conduct performance analysis and prepare technical reports for internal teams and customers.
- Collaborate with the sales team to identify customer needs and recommend suitable refractory solutions.
- Build and maintain strong customer relationships through regular site visits, technical consultations, and after-sales service.
- Train customer staff on proper handling, installation, and maintenance of refractory products.
- Maintain accurate service records, project documentation, and feedback for continuous improvement.
- Support business development by identifying opportunities for new products, services, or process improvements.
- Ensure compliance with all safety and quality standards during on-site activities.
Skills & Competencies:
- Diploma or Bachelor's degree in Mechanical, Metallurgical, Ceramic, or Chemical Engineering.
- 2–5 years of experience in a technical service, application engineering, or field service role (preferably in refractory or thermal/process industries).
- Strong understanding of refractory products, installation techniques, and thermal industry operations.
- Proficiency in MS Office and basic reporting tools.
- Willingness to travel extensively to customer sites.
Key Skills:
- Strong technical troubleshooting and problem-solving abilities.
- Good communication and interpersonal skills for effective customer interaction.
- Ability to work independently and manage multiple projects.
- Attention to detail with a focus on quality and safety.
- Customer-focused mindset with a proactive service approach.
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