Professional Service Engineer

*JOB DESCRIPTION*
This position is accountable for the support of RTDS infrastructure and applications. The primary responsibilities include deploying and overseeing real-time software and infrastructure on the cloud/on-prem, ensuring system maintenance to optimize performance and uptime for end-users, and upholding a secure environment. The role also involves designing and implementing new technologies to meet client requirements.

As an advanced technical position, it demands expert judgment and analysis in the design, development, and implementation of technical products and systems. The incumbent will be adept at resolving highly complex technical issues, conducting advanced research, and recommending process improvements to enhance product quality. Familiarity with various concepts, practices, and procedures in the field is essential. The successful candidate will leverage their extensive experience and sound judgment to effectively plan and achieve organizational goals
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*RESPONSIBILITIES
Infrastructure & Deployment*

• Design, implement, and support real-time infrastructure on cloud platforms (AWS, Azure) and on-premises environments.
• Maintain stable and high-performing systems architecture to support operational excellence.
• Build and manage CI/CD pipelines to automate deployment, testing, and updates.
• Conduct system integration, validation, and pre-deployment testing to ensure seamless delivery.

System Operations & Support

• Monitor, troubleshoot, and resolve complex technical issues with minimal downtime.
• Implement disaster recovery, data backups, and high-availability solutions.
• Maintain and document technical configurations, deployment procedures, and incident reports.
• Collaborate with operations teams, system administrators, and vendors to ensure effective support and alignment.

Security, Compliance & Quality

• Enforce cybersecurity best practices including encryption, access control, and vulnerability mitigation.
• Support ISO27001:2022 certification efforts through audits, reporting, and process adherence.
• Ensure compliance with company standards, HSE policies, and data protection regulations.
• Continuously seek opportunities to improve system reliability, performance, and quality.

*QUALIFICATIONS
Experience & Education
Required*

• Minimum 7-12+ years related experience
• Must have Engineering Degree in Computer OR Information Technology
• Certifications in relevant technologies (e.g., AWS Certified DevOps Engineer, Kubernetes Certified Administrator).
• Experience with continuous integration/continuous deployment (CI/CD) pipelines and automated testing frameworks.
• Knowledge of cybersecurity principles and best practices for securing real-time systems.
• Familiarity with monitoring and logging tools for performance optimization and troubleshooting.

Preferred

• Knowledge of ISO27001:2022 requirements:
• Audit support
• Follows and enforces Processes and Procedures
• Responsible for maintaining the infrastructure including back-ups and Disaster Recovery.

Required
Knowledge, Skills & Abilities:

• Experience in IT Infrastructure services, worked with multiple technologies and involved in support and implementation for IT infrastructure related projects and given remote support to clients
• Identify and implement backup and disaster recovery solutions for mission critical data and applications
• Demonstrated high level of responsibility for researching, purchasing and configuring any equipment related to Information Technology
• Interface extensively with Top-tier management, staff, peers, users and other business partners
• Strong problem solving and analytical abilities and strong written/verbal communication skills
• Cloud Computing: Proficiency in cloud platforms like AWS, Azure, or Google Cloud for deploying and managing real-time applications.
• DevOps Tools: Experience with tools like Docker, Kubernetes, Ansible, or Terraform for containerization, orchestration, and automation of deployment processes.
• Continuous Integration/Continuous Deployment (CI/CD): Knowledge of CI/CD pipelines to automate testing, building, and deploying code changes rapidly and reliably.
• Networking: Understanding of networking concepts and protocols for configuring and optimizing real-time communication systems.
• Monitoring and Logging: Ability to set up monitoring tools like Prometheus, Grafana, or ELK stack for tracking system performance and troubleshooting issues in real-time.
• Security: Knowledge of security best practices for real-time systems, including encryption, authentication, and access control mechanisms.
• Scripting and Automation: Proficiency in scripting languages like Python, Bash, or PowerShell for automating deployment tasks and managing infrastructure as code.
• Database Management: Understanding of databases like Microsoft SQL, PostgresDB, MongoDB, Redis for storing and processing real-time data.
• Version Control: Experience with version control systems like Git for managing code changes and collaborating with team members effectively.
• Problem-Solving Skills: Ability to troubleshoot complex issues quickly and effectively in a real-time environment.
• Team Collaboration: Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Worked on ITSM/ITIL Practices/Processes (understand ITIL concepts – however, ITIL certification is not required)
• Familiarity with Load Balancing concepts, Server Clustering, hypervisor technology (Hyper-V, VMware)
• Good understanding on High Availability tools (SQL FCI, Cluster, Mirroring etc.)
• Windows Technologies – Windows OS, Active Directory, MSSQL, IIS, Clustering, Load Balancing, WSUS, MDT
• Cloud Infrastructure Management
• Monitoring/alerting Technologies – Victorops, Whatsup Gold, Sensu, Grafana, Statuscake
• Use Tools/apps like Git, bitbucket, confluence, Jira for source control, document and project sharing
• Networking Technologies – DNS and DHCP Servers, TCP/IP protocol suite
• Virtualization Technologies
• Ticketing Systems – Zendesk, Jira, DevOps

Travel Requirement:
This role may require domestic and potentially international travel of up to:

*ABOUT US*
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.