Service Engineer

1 week ago

Navi Mumbai, Maharashtra, India visko Full time

Position Title: Service Engineer

Location: Juinagar, Navi Mumbai

Job Summary:

The Service Engineer will be responsible for the installation, commissioning, maintenance, and troubleshooting of electronic and IT-based solutions such as CCTV surveillance systems, fire alarm systems, access control systems, networking equipment, and other electronic security or automation products. The role involves providing on-site and remote technical support to ensure optimal performance and customer satisfaction.

Key Responsibilities:

  • Install, configure, and test electronic systems including CCTV, fire alarms, PA systems, biometric devices, UPS, and network equipment.
  • Perform preventive and corrective maintenance of installed systems.
  • Diagnose faults, replace defective components, and restore equipment functionality.
  • Coordinate with the project and sales teams to ensure proper handover of commissioned systems.
  • Prepare and maintain service reports, installation logs, and maintenance records.
  • Provide on-site technical support and training to clients or end-users.
  • Ensure timely resolution of service complaints within defined SLAs.
  • Assist in product demonstrations, testing, and quality inspection when required.
  • Adhere to company's safety, quality, and documentation standards during field operations.

Qualifications and Skills:

  • Education: Diploma / B.E./ITI Electrician / B.Tech in Electronics, Electrical, Instrumentation, or related discipline.
  • Experience: 1–2 years of relevant experience in servicing electronic systems (fresher's with strong technical skills may also apply).
  • Technical Skills:
  • Knowledge of CCTV, fire alarm, access control, PA systems, and networking.
  • Familiarity with IP-based devices, NVR/DVR configuration, and network troubleshooting.
  • Ability to read technical drawings, wiring diagrams, and product manuals.
  • Basic knowledge of computer hardware and operating systems.
  • Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Good communication and customer-handling skills.
  • Ability to work independently and as part of a team.
  • Willingness to travel to client sites and work flexible hours.

Key Performance Indicators (KPIs):

  • Timely completion of service calls and preventive maintenance.
  • Customer satisfaction and feedback scores.
  • System uptime and reduced repeat complaints.
  • Accuracy of service documentation and reporting.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Paid sick time
  • Provident Fund

Work Location: In person

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