Service Engineer

15 hours ago

Navi Mumbai, Maharashtra, India ZKTeco Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Service Engineer (Fresher)

Department: Service & Support

Location: Navi Mumbai, near Plam Beach.

Employment Type: Full-Time

JOB RESPONSIBILITIES

  • Diagnosing issues: Identify technical issues reported by customers and provide troubleshooting and guidance to the Customer On call.
  • Performing maintenance: Installing, upgrading Firmware, and performing repair & maintenance of the Product. And Daily and Monthly Targets to be achieved.
  • Testing equipment: Ensuring equipment is functioning properly after repairs or installations
  • Training customers: Providing technical assistance and training on how to use, maintain, and troubleshoot equipment
  • Communicating with customers: Explaining technical concepts and solutions clearly and concisely. Coordinating with customers for Service-Related Feedback. Call to be Handled Whenever Client Reach out.
  • Escalating issues: Reporting Frequent Issues / Complex or unresolved issues to senior engineers or management
  • Staying up to date: Keeping current with product developments, technical advancements, and industry trends
  • Field VISIT: Field Visits on Site, Whenever required on SITE.
  • Documenting activities: Recording service activities on a Daily Basis and updating JIRA Tickets for service-related Issues. Updating the Tickets
  • Collaborating: Working with other teams to solve complex problems.
  • Reporting: Sending Weekly & Monthly Reports to the respective Reporting Managers.

Qualifications:

  1. Educational Background:
  2. Technical Skills:
  • Bachelor's/Diploma in Electronics Engineering (or related field).
  • Basic knowledge of electronic components, circuits, and systems.
  • Proficiency in soldering and PCB (Printed Circuit Board) repair.
  • Familiarity with testing tools like multimeters, oscilloscopes, and signal analyzers is a plus.
  1. Soft Skills:
  • Excellent communication and interpersonal skills.
  • Problem-solving and analytical thinking ability.
  1. Additional Requirements:
  • Willingness to travel to customer locations if needed.
  • Ability to work under minimal supervision.

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