Service Engineer
2 weeks ago
Job Title: Service Engineer (Fresher)
Department: Service & Support
Location: Navi Mumbai, near Plam Beach.
Employment Type: Full-Time
JOB RESPONSIBILITIES
- Diagnosing issues: Identify technical issues reported by customers and provide troubleshooting and guidance to the Customer On call.
- Performing maintenance: Installing, upgrading Firmware, and performing repair & maintenance of the Product. And Daily and Monthly Targets to be achieved.
- Testing equipment: Ensuring equipment is functioning properly after repairs or installations
- Training customers: Providing technical assistance and training on how to use, maintain, and troubleshoot equipment
- Communicating with customers: Explaining technical concepts and solutions clearly and concisely. Coordinating with customers for Service-Related Feedback. Call to be Handled Whenever Client Reach out.
- Escalating issues: Reporting Frequent Issues / Complex or unresolved issues to senior engineers or management
- Staying up to date: Keeping current with product developments, technical advancements, and industry trends
- Field VISIT: Field Visits on Site, Whenever required on SITE.
- Documenting activities: Recording service activities on a Daily Basis and updating JIRA Tickets for service-related Issues. Updating the Tickets
- Collaborating: Working with other teams to solve complex problems.
- Reporting: Sending Weekly & Monthly Reports to the respective Reporting Managers.
Qualifications:
- Educational Background:
- Technical Skills:
- Bachelor's/Diploma in Electronics Engineering (or related field).
- Basic knowledge of electronic components, circuits, and systems.
- Proficiency in soldering and PCB (Printed Circuit Board) repair.
- Familiarity with testing tools like multimeters, oscilloscopes, and signal analyzers is a plus.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Problem-solving and analytical thinking ability.
- Additional Requirements:
- Willingness to travel to customer locations if needed.
- Ability to work under minimal supervision.
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