Pre-Sales Manager

4 days ago

Bengaluru South Karnataka, India Founding Years Learning Solutions Pvt. Ltd., Full time ₹ 12,00,000 - ₹ 36,00,000 per year

KLAY is the leading brand in the Early Childhood Care & Education industry in India with over 165+ centres spread across Bangalore, Hyderabad, Chennai, Mumbai, Pune, and Delhi NCR. The KLAY brand is owned by Founding Years Learning Solutions Pvt Ltd (FYLS). We have been recognized among the top 100 Workplaces in India (as ranked by Great Place To Work Institute) during the years 2019 & 2020.

About the Role

We are looking for a highly motivated and driven
Pre-Sales Manager
to manage and scale our inbound and outbound pre-sales team at KLAY. This role requires someone who can lead a team of executives, monitor performance metrics closely, and ensure seamless parent engagement and conversions. You will play a critical role in improving call quality, optimizing conversions, and strengthening the first impression parents have with KLAY.

Key Responsibilities

  • Lead and manage a team of pre-sales executives (inbound & outbound).
  • Monitor daily funnel performance: incoming leads, tours scheduled, follow-ups, and conversions.
  • Ensure timely response and follow-up to all inquiries (calls, WhatsApp, emails).
  • Analyze call data and CRM reports to identify gaps and areas for improvement.
  • Conduct regular coaching, roleplays, and script improvements for the team.
  • Collaborate with Marketing & Operations teams to ensure lead quality and alignment.
  • Drive adherence to SLAs for parent response time, tour scheduling, and closure.
  • Innovate on parent experience during the pre-sales journey to improve trust and retention.

Key Requirements

  • 3–4 years of experience in pre-sales, inside sales, or customer success (preferably in education, services, or B2C).
  • Prior experience in leading a remote or hybrid team.
  • Strong analytical mindset – ability to work with data, identify trends, and recommend actions.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Hands-on experience with CRM tools, call reports, and funnel management.
  • High ownership and drive to deliver results in a fast-paced environment.

What We're Looking For

  • A people manager who can balance empathy with performance management.
  • Someone with a "growth mindset" – always looking to improve processes and outcomes.
  • A detail-oriented leader who can coach teams on scripts, FAQs, and objection handling.
  • Someone flexible to adapt to hybrid working but willing to be hands-on when needed.

Location:
Whitefield, Bangalore

Working Days:
5.5 days (Monday to Saturday half-day)

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