Pre-Sales Customer Support Executive

2 weeks ago

Bengaluru South Karnataka, India IBO Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

IBO is India's largest home building and improvement destination, catering to retailers, contractors, technicians, architects, and homeowners. Our multi-category and multi-brand format allows customers to shop from our offline stores nationwide or via our e-commerce platform. We are committed to customer satisfaction by offering the widest selection, best prices, faster delivery, and easy returns. Powered by technology, we provide seamless and hassle-free shopping experiences through our app, website, and stores. Our leadership team brings extensive cross-functional experience from prominent global and Indian companies.

Role Description

This is a full-time on-site role for a Pre-Sales Customer Support Executive located in Bengaluru South. The Pre-Sales Customer Support Executive will be responsible for interacting with potential customers, providing detailed information on products, and resolving any pre-sales queries. The role involves coordinating with the sales team to ensure customer needs are met, maintaining relationships with clients, and assisting in generating leads through various channels. Additionally, the person in this role will develop a thorough understanding of products and services offered by IBO.

Qualifications

  • Customer Service, Interpersonal, and Communication skills
  • Understanding of Pre-Sales Processes and Client Relationship Management
  • Ability to resolve queries and provide detailed product information
  • Familiarity with E-commerce Platforms and Technological tools
  • Proficiency in data entry and maintaining customer records
  • Experience in the home improvement or retail industry is a plus
  • Bachelor's degree in Business Administration, Marketing, or a related field preferred
  • Ability to work effectively in a team-oriented environment

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