IDX - Manager - Customer Support
1 week ago
End-to-End Client Management: Take full ownership of all client requests. This includes picking up new requests, acknowledging them, performing necessary updates, conducting quality assurance (QA), and replying to clients once the work is live.
- Client Relationship Building: Develop proactive and effective relationships with clients to improve the management of their websites and enhance their overall experience.
- Internal Coordination: Coordinate with internal team members to ensure a smooth workflow and successful project delivery.
- Quality & Timeliness: Deliver all client requests with a high level of quality and ensure they are completed on time.
- Compliance: Adhere to all company policies and procedures, including ISMS 27001, QMS 9001, and GDPR.
What We Provide
- Growth & Development: We actively encourage and support your career growth, both professionally and personally.
- Culture: A welcoming environment where ideas are valued, and teamwork is celebrated.
- Benefits: A comprehensive benefits package that includes 29 paid holidays, a family insurance plan, regular wellness sessions, and opportunities for rewards, recognition, and cultural events.
)
-
Customer Support Manager
3 days ago
Vadodara, Gujarat, India IDX™ Full time ₹ 15,00,000 - ₹ 28,00,000 per yearWho We Are:IDX is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and...
-
Greater Vadodara Area, India IDX™ Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionKey Responsibilities :Power BI Development : Design, develop, and maintain insightful dashboards and reports using Power BI Desktop, Power Query, and DAX.Data Management : Apply strong skills in data modeling and analysis, along with expertise in SQL and data warehousing concepts, to ensure data integrity and accessibility.Data Visualization :...
-
Power BI Engineer
1 week ago
Vadodara, Gujarat, India IDX™ Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWho We Are:IDX is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and...
-
Power BI Engineer
2 weeks ago
Vadodara, Gujarat, India IDX Full timeJob Description :Key Responsibilities :- Power BI Development : Design, develop, and maintain insightful dashboards and reports using Power BI Desktop, Power Query, and DAX.- Data Management : Apply strong skills in data modeling and analysis, along with expertise in SQL and data warehousing concepts, to ensure data integrity and accessibility.- Data...
-
Customer Support Executive
1 week ago
Greater Bengaluru Area, India Jobs Near Me Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob Description - Chat Support Executive | Chat Support Process We are seeking a proactive and persuasive Chat Support Executive to join our growing team in the chat-based support process. In this role, responsible for providing support related to the customers post order placement queries. This role combines customer service skills with basic knowledge...
-
Customer Support Specialist
1 week ago
Greater Kolkata Area, India WishCare Full time ₹ 8,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Strategic Leadership:Develop and implement strategies to build and scale an efficient and high-performing customer support team.Design and enhance processes, workflows, and tools to improve team productivity and service quality.Identify and implement innovative solutions to address customer needs and improve satisfaction...
-
Customer Support Executive
1 week ago
Greater Delhi Area, India My Pahadi Dukan Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionMy Pahadi Dukan is a health and wellness D2C Brand and Marketplace featuring products from communities and small enterprises from the mountains. Our focus is on offering unique and high-quality Himalayan products to a global audience.Role DescriptionThis is a full-time hybrid role for a Customer Support Executive based in Delhi-NCR. We are...
-
Technical Architect
1 day ago
Vadodara, Gujarat, India Investis Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWhy Join IDX?Not Just Any Brands: See your work come to life for iconic brands like Vodafone, Rolls Royce and Diageo.Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.Fast Paced & Fun: Thrive in a dynamic...
-
Customer Care Executive
2 weeks ago
Greater Noida, India Customer Care Executive Full timeResponding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...
-
Customer Support Executive
1 week ago
Greater Bengaluru Area, India Deconstruct Full time ₹ 2,50,000 - ₹ 5,00,000 per yearJob Title:Customer Support Executive (Multilingual)Company:DeconstructLocation:HSR LayoutShift Timing:10:00 AM – 7:00 PMWeek Off:RotationalJob Type:Full-TimeAboutDeconstruct:Deconstruct is a dynamic and fast-growing brand committed to delivering high-quality skincare solutions rooted in transparency and science. We value exceptional customer experiences...
