Business Analyst

About ETS
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Position Summary
The Business Analyst will play a critical role in fostering a data-driven culture and enhancing coordination across Institutional Products, specifically TOEIC and ITP/YSS. This position will be pivotal in managing end-to-end invoicing workflows and account management. Preparing, validating and issuing invoices through contract terms along with troubleshooting errors is an integral requirement of the role. We are seeking an energetic, organized, and detail-oriented professional who will manage day-to-day analyses that are essential to driving growth and achieving business objectives.

Primary Responsibilities

• Salesforce Account Management: Ensure salesforce accounts are managed as per ETS standards, create and maintain salesforce reports and dashboards and work with vendors to ensure accurate and timely data input.
• Data Analysis and Insight Generation: Leverage internal and external data sources to generate insights and provide recommendations for improving business practices, focusing on how ETS conducts and can enhance its operations.
• Sales Invoicing and Billing Oversight: Carry out the sales invoicing and billing, following up with internal and external teams, providing input on process improvements to enhance automation and efficiency. Supervise the sales invoicing and billing department, providing input on process improvements to enhance automation and efficiency.
• Accuracy and Integrity Assurance: Ensure the accuracy and integrity of business models, data, invoicing, and financial reporting, maintaining high standards in all aspects of data management.
• Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to ensure that business analytics efforts are aligned with broader business strategies and objectives.
• Reporting and data analytics: Work on reports for volumes and revenue while tracking KPIs. Ensure that data is accurately represented and aligned with the business needs of departments such as sales, products, and marketing, providing stakeholders with real-time insights to support decision-making and strategy alignment.

Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

The Business Analyst will play a critical role in fostering a data-driven culture and enhancing coordination across Institutional Products, specifically TOEIC and ITP/YSS. This position will be pivotal in managing end-to-end invoicing workflows and account management. Preparing, validating and issuing invoices through contract terms along with troubleshooting errors is an integral requirement of the role. We are seeking an energetic, organized, and detail-oriented professional who will manage day-to-day analyses that are essential to driving growth and achieving business objectives.

Knowledge/Skills

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong communication skills with the ability to present complex data in a simple, understandable way.
• Proficient in data analysis tools and software.
• Strong interpersonal skills (written and verbal).
• Critical thinker but with sense of urgency and bias for action.
• Good listener who can glean value from differing viewpoints.
• Ability to process differing ambiguous data and synthesize value metrics.
• Capable of working within cross-functional/multi-functional matrix organization.
• Proven ability to manage priorities and maintain integrity in fast-paced challenging environment.
• Strong credibility, candor, and good ability to speak directly even when posing dissenting viewpoint.
• Ability to identify, analyze, and interpret trends or patterns in complex data sets.
• Strong proficiency in MS Office business applications (Excel, PowerPoint, Word etc).

Education & Experience

• Bachelor's degree required (Master's preferred) in business, statistics, finance or related field.
• At least 5+ years of prior professional work experience.
• Prior experience in one or more of the following areas is essential: Business Analysis, Statistical Analysis, CRM software (e.g., Salesforce etc), and dashboard tools (e.g., Power BI, Tableau).

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.