Service manger

I. Basic Position Information

1. Position Title: Service Manager

2. Work Location: India (Permanently based, must adapt to the local work and living environment)

3. Reporting to: Regional Service Director

4. Language Requirements: Fluent in both Chinese and English (with business communication and written reporting skills, and proficient in interacting with international teams and local clients)

II. Job Responsibilities

(I) Service Team Management

1. Responsible for establishing and managing the regional wind power project service team in India; developing recruitment, training, assessment, and incentive plans for team members; ensuring team stability and professional competence that meets project requirements;

2. Rationally assign team tasks, clarify work goals and deadlines, monitor work progress and quality, promptly resolve team issues, and improve overall service efficiency and customer satisfaction.

(II) Wind Power Project Service Operations

1. Lead after-sales service for wind power projects in India, including routine maintenance, troubleshooting, and spare parts management of wind turbines, ensuring stable operation and reducing equipment downtime.

2. Develop service plans and emergency response plans for wind power projects. Rapidly organize team responses to sudden equipment failures, coordinate internal and external resources (such as spare parts supply and technical support), ensure timely repairs, and minimize project losses.

3. Regularly compile and analyze wind power project service data, including equipment operating parameters, maintenance costs, and service response times, to generate service reports to provide data support for project optimization and decision-making.

(III) Customer Relationship Maintenance and Communication

1. Serving as the primary liaison with local customers (e.g., wind power project developers and owners), regularly visit customers to understand their needs and feedback, resolve issues encountered during the service process, and maintain strong customer relationships.

2. Communicate with international teams (e.g., headquarters technical team, global spare parts center) in both Chinese and English, promptly conveying customer needs, project service progress, and technical issues, ensuring a smooth flow of internal and external information.

3. Participate in customer contract negotiations and service agreement signing processes, clarifying service scope, fee schedules, and service commitments, and safeguarding the legitimate rights and interests of the company and its customers.

(IV) Cost and Risk Management

1. Develop a cost budget for wind power project services in India, strictly control labor, spare parts, travel, and other expenses during the service process, and ensure that service costs are within budget;

2. Identify potential risks during wind power project service (such as equipment technical risks, personnel safety risks, and policy compliance risks), develop risk response measures, and reduce the probability and impact of risks;

3. Ensure team members strictly comply with local laws and regulations, industry standards, and company rules and regulations, especially in areas such as safe operations and environmental protection, to avoid violations.

III. Qualifications

(I) Education and Major

1. Bachelor's degree or above in electrical engineering, mechanical engineering, wind energy and power engineering, and other related fields;

2. Master's degree in a related field is preferred.

(II) Work Experience

1. At least 5 years of experience in the wind power industry, including at least 3 years of experience in wind power project service management;

2. Experience in the wind power market or familiarity with wind power industry policies and market environment is preferred;

3. Practical experience in wind turbine maintenance, overhaul, and spare parts management, as well as familiarity with the technical principles and service processes of mainstream wind turbines (such as Goldwind, Mingyang, Vestas, and Siemens Gamesa), is preferred.

(III) Language Proficiency

1. Chinese: speaker with excellent written and oral Chinese communication skills, and proficient in writing service reports, proposals, and various business documents;

2. English: Fluent English listening, speaking, reading, and writing skills, enabling seamless business and technical communication with international teams, and the ability to independently read and write contracts and reports in English.

(IV) Professional Skills and Abilities

1. Possess solid technical knowledge of wind power technology and be able to quickly resolve common wind turbine faults and service issues;

2. Possess excellent team management skills, be able to effectively motivate team members, enhance team cohesion and execution;

3. Possess strong customer communication and negotiation skills, be able to accurately understand customer needs, and properly handle customer complaints and disputes;

4. Possess good cost control and risk awareness, be able to rationally plan service costs, and effectively address various service risks;

5. Be proficient in using Office software (Word, Excel, PowerPoint) and wind power project management software (such as ERP and CRM systems).

(V) Personal Qualifications

1. Possess a strong sense of responsibility and ability to withstand pressure, and be able to adapt to long-term business trips and a high-intensity work pace in India;

2. Possess excellent cross-cultural communication skills, respect local culture and customs, and be able to quickly integrate into the local work environment;

3. Possess a proactive work attitude and innovative spirit, be able to continuously optimize service processes and improve service quality;

4. Possess a valid passport, no visa application restrictions, and be willing to work in India on a long-term basis.