
Operations Executive
1 day ago
**Company Description:
IncBuddy is redefining corporate and holiday travel management through innovation, technology, and service excellence.
We specialize in delivering seamless travel experiences — from flights, hotels, and visas to insurance, transfers, and holiday packages
Role Description:
Role: Operations Executive (Full-time)
Location: Bangalore
Key Responsibilities:
● Manage and process bookings for domestic and international flights, hotels, buses, travel insurance, and visas.
● Provide exceptional customer support to corporate clients, handling queries efficiently and professionally.
● Coordinate with vendors and suppliers for ticketing, refunds, reissues, and service-related requests.
● Handle additional client requests such as web check-ins, seat preferences, meal selections, baggage, and wheelchair assistance.
● Ensure compliance with all Service Level Agreements (SLAs) and maintain high-quality standards.
● Maintain accurate daily transaction records, reports, and updates on internal tools.
● Assist in training the team on self-booking tools and other operational systems.
● Manage client escalations promptly and ensure customer satisfaction.
Qualifications:
● Bachelor's degree in Travel & Tourism, Hospitality, Commerce, or Management (preferred but not mandatory).
● Candidates with 0-5 years of total work experience are preferred.
● Experience or knowledge of GDS systems (Amadeus, Galileo, or Sabre) is an advantage.
● Excellent communication and coordination skills (English required; Hindi/Kannada preferred).
● Strong attention to detail and problem-solving ability.
● Ability to multitask and perform effectively under pressure.
● Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with travel management tools.**
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