Junior Associate – IDS Software Support
1 week ago
The Junior Associate – IDS Software Support is responsible for assisting hotel operations using IDS Next property management system (PMS). The role involves managing day-to-day tasks like reservations, check-ins/check-outs, billing, and reporting through IDS software, ensuring accuracy and smooth guest experiences.
Key Responsibilities:
- Operate and navigate IDS Next software for front office operations such as:
- Guest check-in and check-out
- Room assignment and availability updates
- Reservations and cancellations
- Billing and folio preparation
- Support the Accounts or Revenue team with IDS-generated reports.
- Assist with night audits and daily closure tasks as per IDS standards.
- Provide first-level troubleshooting for IDS system issues and escalate to IT when needed.
- Coordinate with other departments (Housekeeping, F&B, etc.) via IDS for room status, guest requests, and service updates.
- Maintain accuracy in guest data entry and ensure proper documentation within IDS.
- Generate MIS reports from IDS for operational reviews.
- Assist in onboarding new staff in using IDS software under guidance.
Requirements:
knowledge of IDS Next or similar hotel PMS (preferred but not mandatory).
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Benefits:
- Food provided
Work Location: In person
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