Front Desk Receptionist

**Department**: Front Office
**Location**: The Lake Hill Haldwani, Nainital, Bhimtal.
**Reports to**: Front Office Manager / Duty Manager

**For Freshers Job Summary**:
As a Front Office Associate, you will be the first point of contact for guests, offering a warm welcome and providing excellent customer service during check-in, check-out, and throughout the stay.

**Key Responsibilities**:

- Greet and welcome guests warmly.
- Handle check-ins and check-outs efficiently.
- Answer phone calls and handle reservations.
- Provide information about hotel services, local attractions, and travel directions.
- Handle guest complaints and resolve issues promptly.
- Coordinate with housekeeping and other departments for guest needs.
- Maintain front desk systems and records accurately.

**Qualifications**:

- Diploma/Degree in Hotel Management or related field.
- Good communication skills (English + local language preferred).
- Basic computer knowledge (MS Office, MS Excel, hotel Ezee app.
- Pleasant personality and grooming standards.

**Experience**: 0-1 years (freshers welcome)

An experienced Front Office Executive is responsible for ensuring seamless guest experiences by managing front desk operations, handling escalations, and supporting junior staff.

**Key Responsibilities**:

- Manage check-in/check-out procedures with efficiency and professionalism.
- Supervise junior front office staff and support training.
- Ensure guest satisfaction by resolving issues or complaints swiftly.
- Update and manage room inventory.
- Coordinate with all hotel departments to ensure guest requests are fulfilled.
- Upsell hotel services and rooms to maximize revenue.
- Handle VIP guests and special requests professionally.

**Qualifications**:

- Degree/Diploma in Hotel Management or relevant field.
- 1-5+ years of front office experience in a reputed hotel.
- Excellent communication and interpersonal skills.
- Leadership qualities and ability to work under pressure.

**Key Skills (Common for Fresher & Experienced)**:

- Customer Service Excellence
- Communication Skills
- Problem-Solving Ability
- Multitasking
- Professionalism and Grooming
- Time Management

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,103.75 - ₹20,385.43 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- 0-5: 1 year (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person