Duty Front Desk Associate

2 days ago

Haldwani, Uttarakhand, India Devashish Hotel Full time ₹ 1,56,000 per year

The Duty Front Desk Associate is responsible for delivering exceptional guest service by managing the front desk operations efficiently. This role involves handling guest check-in and check-out, responding to inquiries, resolving guest concerns, and coordinating with other departments to ensure a smooth and welcoming guest experience.

Key Responsibilities

  • Greet and welcome guests in a warm and professional manner.
  • Handle check-in and check-out procedures efficiently and accurately.
  • Maintain accurate guest records and update information in the system.
  • Respond promptly to guest inquiries, complaints, and requests, ensuring guest satisfaction.
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
  • Manage telephone calls, emails, and messages courteously and professionally.
  • Handle billing, payments, and maintain proper cash/credit card procedures.
  • Monitor lobby and front desk area to maintain cleanliness and order.
  • Assist in managing room inventory and reservations when required.
  • Follow all hotel policies, procedures, and safety regulations.

Key Skills & Competencies

  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Good problem-solving and multitasking abilities
  • Proficiency in using hotel management software (PMS) and MS Office
  • Ability to remain calm and professional under pressure
  • Attention to detail and organizational skills

Prior experience in front desk or guest service roles is Required

Job Types: Full-time, Permanent

Pay: From ₹13,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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