Voice Coach|International

22 hours ago

Delhi, Delhi, India Teleperformance (TP) Full time ₹ 2,50,000 - ₹ 7,50,000 per year

We are looking for a skilled Voice Coach with 3 to 7 years of experience to join our team in the BPO/Call Centre industry. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

Roles and Responsibility

  • Develop and implement effective voice coaching strategies to enhance employee performance.
  • Conduct regular training sessions to improve vocal quality and customer service skills.
  • Collaborate with team members to identify areas for improvement and develop targeted training programs.
  • Monitor and evaluate employee progress, providing constructive feedback and guidance.
  • Stay updated with industry trends and best practices in voice coaching and customer service.
  • Foster a positive and supportive work environment, promoting teamwork and collaboration among employees.

Job Requirements

  • Proven experience as a Voice Coach or in a related field, with a minimum of 3 years of experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong knowledge of voice coaching techniques and principles, including accent neutralization and soft skills training.
  • Ability to work in a dynamic and rapidly changing environment, focusing on continuous learning and professional development.
  • Strong analytical and problem-solving skills, with the ability to provide constructive feedback and guidance.
  • Experience working in a BPO/Call Centre environment, with a strong understanding of customer service principles and practices.

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