Call Center Team Lead
3 days ago
We are seeking a Customer Service Supervisor (International Voice) to manage a team in our BPS operations. Responsibilities include monitoring call performance, ensuring SLA compliance, handling escalations, and coaching associates. Candidates with 03 years of supervisory/team lead experience in international voice processes will be considered.
Key Responsibilities:
Lead and manage a team of associates to achieve defined KPIs.
Monitor and control Attrition, Shrinkage, and ensure optimal resource utilization.
Track and improve AHT, FCR (First Call Resolution), and quality scores.
Conduct regular team meetings, coaching sessions, and performance reviews.
Collaborate with operations and HR to address performance and behavioral issues.
Prepare and analyze reports on operational performance and present insights to management.
Key Skills:
Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity.
Leadership and people management skills.
Excellent communication and conflict resolution abilities.
Experience with CRM/ticketing tools and reporting systems.
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Call Center Representative
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Call Center Head
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Call Center Executive
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Call Center Executive
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Call Center Executive
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Team Lead
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Team Lead
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Delhi, Delhi, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...
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Call Center Executive
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Member Success Team Lead
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Call Center Executive
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Delhi, Delhi, India Nextechcraft Full time ₹ 2,00,000 - ₹ 6,00,000 per yearNextechcraft is seeking a motivated and dynamic individual to join our team as a Voice Calling Sales Representative for Technical Sales Outbound targeting Indian Market. As a key member of our sales team, you will be responsible for proactively reaching out to potential clients, promoting our technical products and services, and driving revenue...