Call Center Team Lead
3 days ago
We are seeking a Customer Service Supervisor (International Voice) to manage a team in our BPS operations. Responsibilities include monitoring call performance, ensuring SLA compliance, handling escalations, and coaching associates. Candidates with 03 years of supervisory/team lead experience in international voice processes will be considered.
Key Responsibilities:
Lead and manage a team of associates to achieve defined KPIs.
Monitor and control Attrition, Shrinkage, and ensure optimal resource utilization.
Track and improve AHT, FCR (First Call Resolution), and quality scores.
Conduct regular team meetings, coaching sessions, and performance reviews.
Collaborate with operations and HR to address performance and behavioral issues.
Prepare and analyze reports on operational performance and present insights to management.
Key Skills:
Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity.
Leadership and people management skills.
Excellent communication and conflict resolution abilities.
Experience with CRM/ticketing tools and reporting systems.
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Team Leader Call Center
5 days ago
Delhi, Delhi, India Clinic Gennext Skin & Hair Clinic Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionClinic Gennext Skin & Hair Clinic, located in Delhi, India, is an established leader in hair care, skin care, growth, and science. Known for the Best Hair Transplant In Delhi, the clinic focuses on providing top-quality services to its clients.Role DescriptionThis is a full-time on-site role for a Team Leader Call Center at Clinic Gennext...
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Call Center Representative
7 days ago
Delhi, Delhi, India Viswamit Empower Solution Full time ₹ 80,000 - ₹ 1,50,000 per yearPosition: Call Center Representative Company Overview: Viswamitempowersolution is a leading technology company based in New Delhi, India. We provide innovative solutions to businesses of all sizes, helping them to streamline their operations and achieve their goals. Our team is made up of highly skilled professionals who are passionate about delivering...
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Call Center Executive
2 weeks ago
Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per yearJob Title: Call Center Executive ( Freshers & Experience )Location: Delhi ( Patel Nagar)Salary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills,...
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Call Center Operator
3 days ago
Delhi, Delhi, India San Recyclers Full time ₹ 1,50,000 - ₹ 2,50,000 per yearCompany DescriptionSan Recyclers, India's largest electronic asset management company, specializes in promoting environmentally friendly reuse and recycling of electronics through clean technologies. The company offers a range of services, including the collection and tracking of electronic assets, reverse logistics management, asset recovery, and data...
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Call Center Executive
2 weeks ago
Delhi, Delhi, India Subha Technical Services Pvt Ltd. Full time ₹ 24,00,000 - ₹ 36,00,000 per yearJob Title: Call Center Executive (Female) – IT Support CoordinationCompany: Subha Technical Services Pvt. Ltd.Location: Nehru Place, New DelhiDepartment: Customer Support / IT OperationsExperience Required: Minimum 2 YearsQualification: Minimum 12th Pass (Graduation Preferred)Job Summary:Subha Technical Services Pvt. Ltd. is looking for a smart, organized,...
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Call Center Executive
7 days ago
Delhi, Delhi, India Pachouli wellness clinic Full time ₹ 3,00,000 - ₹ 3,60,000 per yearDoing outbound calls to customers and clients.Identify the needs of customers, resolve issues, and provide solutions.Upsell other services wherever possible.Ensure you follow the customer service script provided by the company for uniformity.Also, be well-read on company policies and the website for FAQs or policy related answers.Maintain good customer...
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Telemarketing, Tele sales, or Call Center supervisor
23 hours ago
Delhi, Delhi, India InTalent Asia Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Title:Telemarketing SupervisorLocation:Colombo, Sri LankaEmployment Type:Full-TimeAbout the RoleWe are seeking an experienced and dynamicTelemarketing SupervisorfromIndiato join our growing team inColombo, Sri Lanka. The ideal candidate will be responsible for leading a team of telemarketing executives, driving sales performance, improving lead...
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Data Center Lead
3 days ago
Delhi, Delhi, India Tata Consultancy Services (TCS) Full time ₹ 12,00,000 - ₹ 18,00,000 per yearRole : DC LeadDesired Experience Range :12-15 yearsLocation of Requirement NoidaRequired Technical Skill :Expertise in server/storage management, networking, virtualization, cloud platforms, monitoring tools, and ITIL-based operations.Good to haveTechnical Skill Set Knowledge of cloud migration, scripting (PowerShell/Python), automation tools,...
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Team Lead
2 weeks ago
Delhi, Delhi, India Trigyn Technologies Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description : Team Lead - Infra Position Id: G Job Type: Full TimeCountry: IndiaLocation: DelhiPay Rate: OpenContact Recruiter: : We are seeking a Data Center Lead to manage and oversee the day-to-day operations of our data center, ensuring the seamless functioning of our VMware environment, Linux-based applications, and network infrastructure,...
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Team Lead
1 day ago
Delhi, Delhi, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...