
Call Center Team Lead
15 hours ago
We are seeking a Customer Service Supervisor (International Voice) to manage a team in our BPS operations. Responsibilities include monitoring call performance, ensuring SLA compliance, handling escalations, and coaching associates. Candidates with 03 years of supervisory/team lead experience in international voice processes will be considered.
Key Responsibilities:
Lead and manage a team of associates to achieve defined KPIs.
Monitor and control Attrition, Shrinkage, and ensure optimal resource utilization.
Track and improve AHT, FCR (First Call Resolution), and quality scores.
Conduct regular team meetings, coaching sessions, and performance reviews.
Collaborate with operations and HR to address performance and behavioral issues.
Prepare and analyze reports on operational performance and present insights to management.
Key Skills:
Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity.
Leadership and people management skills.
Excellent communication and conflict resolution abilities.
Experience with CRM/ticketing tools and reporting systems.
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Call Center Executive
4 weeks ago
Delhi, Delhi, India Votiko Full timeJob Title: Call Center Executive - Work from Home - International BPOJob Type: Full-Time | Remote (WFH) | Night ShiftSalary: ₹20,000 to ₹70,000 per month + performance-based incentivesAbout the Job:Votiko is hiring Call Center Executive for our work from home international BPO team. If you're looking for a stable WFH job, and have experience in...
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Call Center Representative
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Delhi, Delhi, India Viswamit Empower Solution Full time ₹ 80,000 - ₹ 1,50,000 per yearPosition: Call Center Representative Company Overview: Viswamitempowersolution is a leading technology company based in New Delhi, India. We provide innovative solutions to businesses of all sizes, helping them to streamline their operations and achieve their goals. Our team is made up of highly skilled professionals who are passionate about delivering...
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Call Center Executive
2 weeks ago
Delhi, Delhi, India Rational BusinesssCorporation Pvt Ltd Full time ₹ 90,000 - ₹ 2,70,000 per yearJob Title: Call Center ExecutiveCompany: DESMAT – Stationery & Office Products IndustryLocation: Ashok Vihar ( North Delhi)Job Type: Full-timeAbout UsDESMAT is a reputed brand in the stationery and office products industry, offering a wide range of labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery solutions....
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Hindi Call Center For Freshers
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Delhi, Delhi, India Brightelevation Full time ₹ 2,50,000 - ₹ 5,00,000 per yearAbout the job Hindi Call Center For Freshers Handle inbound and outbound calls professionally. Respond to customer queries via phone and text messages. Assist customers through our admin panel and provide necessary support. Maintain accurate records of interactions and escalate issues when needed. Key Responsibilities: Make outbound calls to...
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Call Center Executive
6 days ago
Delhi, Delhi, India Pachouli wellness clinic Full time ₹ 3,00,000 - ₹ 3,60,000 per yearDoing outbound calls to customers and clients.Identify the needs of customers, resolve issues, and provide solutions.Upsell other services wherever possible.Ensure you follow the customer service script provided by the company for uniformity.Also, be well-read on company policies and the website for FAQs or policy related answers.Maintain good customer...
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Call Center Executive
19 hours ago
Delhi, Delhi, India Mahajan Imaging Full time ₹ 3,00,000 - ₹ 4,50,000 per yearPreference would be given to candidates from Diagnostics Background with relevant customer centric skills and technical know-howAs a Call Center Agent , you would handle customer inquiries, provide information about pathology tests and services, and ensure a positive customer experience, potentially requiring CRM proficiency and strong communication skills....
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Call Center Manager
19 hours ago
Delhi, Delhi, India Taxmann Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout TaxmannOur VisionOur vision is to achieve perfection, skill and accuracy in everything we do. What started as a small family business in 1972, Taxmann has become a technology-oriented Publishing/Product company with independent Research & Editorial, Production, Sales & Marketing, and Technology divisions. These four functions went on to become the...
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Team Lead
2 days ago
Delhi, Delhi, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...
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Call Center Executive
2 weeks ago
Delhi, Delhi, India Centre For Sight Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob descriptionA Call Centre Executive serves as the primary point of contact between a company and its customers. They manage inbound and outbound calls, address inquiries, resolve complaints, and ensure a positive customer experience. This role is pivotal in maintaining customer satisfaction.Key ResponsibilitiesHandle a high volume of inbound and outbound...
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Call Center Executive
2 days ago
Delhi, Delhi, India Nextechcraft Full time ₹ 2,00,000 - ₹ 6,00,000 per yearNextechcraft is seeking a motivated and dynamic individual to join our team as a Voice Calling Sales Representative for Technical Sales Outbound targeting Indian Market. As a key member of our sales team, you will be responsible for proactively reaching out to potential clients, promoting our technical products and services, and driving revenue...