CRM Executive

Job Description:

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative at insideFPV, you will be the primary point of contact for our valued customers, providing exceptional support and assistance. Your excellent communication skills, problem-solving abilities, and passion for customer satisfaction will contribute to building strong relationships with our customers and ensuring their overall positive experience with our products and services.

Responsibilities:

• Serve as the first point of contact for customer inquiries, providing prompt and professional assistance via various communication channels, including phone, email, and live chat.
• Address customer inquiries, concerns, and complaints, providing accurate and timely resolutions.
• Guide customers through troubleshooting processes and assist with product setup, usage, and maintenance.
• Maintain a deep understanding of our products and services to effectively address customer questions and provide appropriate recommendations.
• Document and track customer interactions, inquiries, and resolutions in the CRM system.
• Collaborate with cross-functional teams to escalate complex customer issues and ensure timely resolution.
• Identify opportunities for process improvement and customer experience enhancement.
• Assist in generating reports on customer inquiries, trends, and satisfaction levels.
• Proactively follow up with customers to ensure their satisfaction and gather feedback.
• Stay updated on product knowledge, industry trends, and best practices to provide accurate information and support to customers.
• Strive to achieve and exceed customer satisfaction goals and metrics.

Requirements:

• High school diploma or equivalent
• Experience in customer support, customer service, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient, with a genuine desire to assist customers.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using customer support software, CRM systems, and MS Office applications.
• Familiarity with the drone industry or related technology sectors is a plus.
• Strong attention to detail and organizational skills.

Perks of joining us:

• Receive financial compensation
• Flexible working hours
• Work with cutting-edge technology and innovative designs.
• Make a meaningful impact on industries through transformative solutions.
• Collaborate with talented professionals from diverse backgrounds.
• Embrace a dynamic work environment that encourages continuous learning.
• Enjoy opportunities for career growth and advancement in a rapidly expanding industry.
• Engage in challenging and exciting projects that push the boundaries of aerial robotics.
• Experience a strong sense of purpose and fulfillment in your work.
• Participate in drone demonstrations and industry events.

Job Types: Full-time, Permanent

Pay: ₹12, ₹28,000.00 per month

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person