Billing Supervisor

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

• Manage a team of billing specialists in the GBS O2C Tower performing end-to-end billing activities for AECOM entities across the globe.
• Responsible for operational activities and financial accounting of Transactional Finance tower which covers end to end process of Invoicing / Billing.
• Manage the daily operational activities ensuring timeliness and meeting all required SLA.
• Work closely with the team, Billing Manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

Responsibilities & Duties

• Manage daily billing activities involving monitoring of Biller's tasks and provide assistance.
• Collaborate with Project Managers, Internal & External stakeholders to achieve customer satisfaction.
• Provide guidance in the process and maintain an excellent standard of quality work.
• Ensure there is a suitable segregation of duties within the team, meeting all control requirements.
• Review the accuracy of the process and eliminate potential risk that may affect financial impact.
• Share knowledge, expertise and experience to engage team collaboration to fill knowledge gaps, improve efficiency and encourage leadership.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Lead, manage, and motivate a team, assisting to remove barriers or constraints where necessary.
• Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team's performance with internal/external stakeholders.
• Conduct performance management activities based on prescribed cadence. These activities may include team meetings, coaching sessions, and midyear/annual performance review, etc.
• Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hypercare monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion (hypercare exit).
• Assist in hiring activities as needed.
• Work on additional task(s) as needed.
• Work on portfolios if required – 10% of portfolios to be worked based on the requirements.

Qualifications

• Bachelor's degree in Accounting/Finance or equivalent relevant courses.
• 8+ years of relevant professional experience in end-to-end billing process/Accounts Receivable/Order-to-Cash.
• 2+ years in a supervisory role with at least 7-10 direct reports.

• Advanced knowledge and understanding of accounting standards and procedures and internal controls.

• Experience in migration and transition of processes and other offshoring activities is an advantage.

• Experience working with ERP (e.g. Oracle and SAP) is an advantage or other similar platforms and tools.
• Highly proficient in SLA/KPI dashboard creation and interpretation using Microsoft Applications (i.e. Excel, Powerpoint, & Word).
• Experience working in a global engineering/construction firm in a shared service/BPO environment is an advantage.

Additional Information

• Interpersonal skills to communicate effectively with a wide range of positions within the organization.
• Have strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
• Take ownership of team development, provide constructive feedback, guidance and assess performance of individuals within the assigned team
• Strengthen relationships by creating and maintaining communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Cultural adaptability to cater clients in different regions.
• Actively look for ways to improve methods of working and share across teams.
• Pro-active in developing trust and professional rapport with employees and team members; able to be a team-player.
• Amendable to work extended working hours on critical days (e.g. fiscal month end/quarter end/year end), India Holidays and Weekends as needed.
• Must be willing to travel internationally as needed.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.