Billing Supervisor

Manage a team of billing specialists in the GBS O2C Tower performing end-to-end billing activities for AECOM entities across the globe.

Responsible for operational activities and financial accounting of Transactional Finance tower which covers end to end process of Invoicing / Billing.

Manage the daily operational activities ensuring timeliness and meeting all required SLA.

Work closely with the team, Billing Manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

Responsibilities & Duties

Manage daily billing activities involving monitoring of Billers tasks and provide assistance.

Collaborate with Project Managers, Internal & External stakeholders to achieve customer satisfaction.

Provide guidance in the process and maintain an excellent standard of quality work.

Ensure there is a suitable segregation of duties within the team, meeting all control requirements.

Review the accuracy of the process and eliminate potential risk that may affect financial impact.

Share knowledge, expertise and experience to engage team collaboration to fill knowledge gaps, improve efficiency and encourage leadership.

Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Lead, manage, and motivate a team, assisting to remove barriers or constraints where necessary.

Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve teams performance with internal/external stakeholders.

Conduct performance management activities based on prescribed cadence. These activities may include team meetings, coaching sessions, and midyear/annual performance review, etc.

Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hypercare monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion (hypercare exit).

Assist in hiring activities as needed.

Work on additional task(s) as needed.

Work on portfolios if required 10% of portfolios to be worked based on the requirements.

Qualifications

• Bachelors degree in Accounting/Finance or equivalent relevant courses.
• 8+ years of relevant professional experience in end-to-end billing process/Accounts Receivable/Order-to-Cash.
• 2+ years in a supervisory role with at least 7-10 direct reports.
• Advanced knowledge and understanding of accounting standards and procedures and internal controls.

Experience in migration and transition of processes and other offshoring activities is an advantage.

Experience working with ERP (e.g. Oracle and SAP) is an advantage or other similar platforms and tools.

Highly proficient in SLA/KPI dashboard creation and interpretation using Microsoft Applications (i.e. Excel, Powerpoint, & Word).

Experience working in a global engineering/construction firm in a shared service/BPO environment is an advantage.

• Interpersonal skills to communicate effectively with a wide range of positions within the organization.

• Have strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.

• Take ownership of team development, provide constructive feedback, guidance and assess performance of individuals within the assigned team
• Strengthen relationships by creating and maintaining communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Cultural adaptability to cater clients in different regions.
• Actively look for ways to improve methods of working and share across teams.
• Pro-active in developing trust and professional rapport with employees and team members; able to be a team-player.
• Amendable to work extended working hours on critical days (e.g. fiscal month end/quarter end/year end), India Holidays and Weekends as needed.
• Must be willing to travel internationally as needed.