Senior Operations Manager

2 weeks ago

Mumbai Central HO Mumbai Maharashtra, India Rare Hospitality and Services Pvt Ltd Full time ₹ 4,80,000 - ₹ 7,20,000 per year

We are seeking a dynamic and results-driven Operations Manager to oversee daily operations within our Facility Management division. This role is responsible for ensuring high-quality service delivery, operational efficiency, budget control, compliance, and client satisfaction across multiple facilities/sites.

Key Responsibilities:

  • Oversee the day-to-day operations of multiple facilities/sites.
  • Manage service delivery teams(eg housekeeping facility , pest control ,etc )
  • Implement and monitor SLAs, KPIs, and ensure compliance with contractual obligations.
  • Plan and optimize resources, including workforce and equipment allocation.
  • Ensure preventative and corrective maintenance programs are executed efficiently.
  • Coordinate with vendors, subcontractors, and internal departments.
  • Lead budgeting, forecasting, and cost-control efforts.
  • Conduct regular site inspections and audits to ensure health, safety, and compliance standards.
  • Prepare performance reports and present insights to senior management and clients.
  • Drive continuous improvement initiatives to enhance service quality and operational efficiency.
  • Ensure compliance with all legal, environmental, and safety regulations.

Qualifications:

  • Bachelor's degree in Facilities Management, Business Administration, or related field.
  • Minimum 5+ years of experience in facility or operations management, preferably in a multi-site environment.
  • Experience managing vendor contracts and service agreements.
  • Proficiency in MS Office.
  • Excellent leadership, communication, and problem-solving skills.

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month

Education:

  • Bachelor's (Preferred)

Work Location: In person

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