Senior Operations Manager

1 week ago

Mumbai, India TP Full time

🌍 We’re Hiring at Teleperformance 🌍 ✨ Role: Senior Manager – Operations 📍 Location: Malad, Mumbai We’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment. Key Responsibilities: - Lead trust-related customer support operations across global markets - Manage escalations, fraud investigations, and account safety protocols - Drive operational excellence, team performance, and SLA adherence - Collaborate with legal, compliance, and product teams to uphold safety standards - Mentor team leads and build a culture of integrity and accountability What We’re Looking For: ✅ Proven experience in customer support operations (Trust & Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24×7 rotational shift

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    1 week ago

    Mumbai, India TP Full time

    We’re Hiring at Teleperformance! ✨ Role: Senior Manager – Operations Location: Malad, Mumbai We’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust...

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    1 week ago

    Mumbai, India TP Full time

    🌍 We’re Hiring at Teleperformance! 🌍✨ Role: Senior Manager – Operations📍 Location: Malad, MumbaiWe’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a...

  • Senior Operations Manager

    1 week ago

    mumbai, India TP Full time

    🌍 We’re Hiring at Teleperformance! 🌍✨ Role: Senior Manager – Operations📍 Location: Malad, MumbaiWe’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a...

  • Senior Operations Manager

    1 week ago

    Mumbai, India TP Full time

    We’re Hiring at Teleperformance!✨ Role: Senior Manager – OperationsLocation: Malad, MumbaiWe’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention,

  • Senior Operations Manager

    1 week ago

    Mumbai, India TP Full time

    We’re Hiring at Teleperformance!✨ Role: Senior Manager – OperationsLocation: Malad, MumbaiWe’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention,

  • Senior Operations Manager

    1 week ago

    Mumbai, India TP Full time

    🌍 We’re Hiring at Teleperformance! 🌍✨ Role: Senior Manager – Operations 📍 Location: Malad, Mumbai We’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in...

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    mumbai, India TP Full time

    🌍 We’re Hiring at Teleperformance! 🌍✨ Role: Senior Manager – Operations 📍 Location: Malad, Mumbai We’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in...