Senior Operations Manager

3 days ago

Mumbai, India TP Full time

We’re Hiring at Teleperformance ✨ Role: Senior Manager – Operations Location: Malad, Mumbai We’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment. Key Responsibilities: Lead trust-related customer support operations across global markets Manage escalations, fraud investigations, and account safety protocols Drive operational excellence, team performance, and SLA adherence Collaborate with legal, compliance, and product teams to uphold safety standards Mentor team leads and build a culture of integrity and accountability What We’re Looking For: ✅ Proven experience in customer support operations (Trust & Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24×7 rotational shift

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