Customer Service Advisor

2 weeks ago

Charni Road Mumbai Maharashtra, India Orient General Agencies (Bombay) Pvt Ltd. Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Your Role in the Driver's Seat

As a Service Advisor, you will:

1. Be the Customer's Champion

  • Serve as the first point of contact for customer queries, maintenance, and emergencies.
  • Provide timely updates on service progress and address any concerns proactively.
  • Ensure every interaction builds trust and satisfaction.

2. Drive Seamless Service Coordination

  • Manage appointments for diagnostics, repairs, and regular maintenance.
  • Oversee vehicle pick-up/drop-off logistics, ensuring minimal customer inconvenience.

3. Handle Technical and Warranty Matters

  • Verify warranty coverage for reported issues and guide customers on their options.
  • Communicate accurate cost and time estimates in collaboration with service centers.

4. Stay Organized with Documentation

  • Maintain detailed records of customer interactions, service progress, and resolutions.
  • Ensure timely delivery of invoices and updates on payment and delivery statuses.

5. Commit to Excellence

  • Follow up with customers to ensure satisfaction and gather valuable feedback.
  • Encourage positive online reviews, reinforcing A-Cars' reputation.

· Any other work that the company feels you are fit to execute.

What You Bring to the Table

  • Experience: Proven experience in customer service or automotive roles (preferred).
  • Skills:
  • Stellar communication and organizational abilities.
  • Familiarity with car maintenance and warranty processes is a bonus.
  • Proficiency with CRM tools and software systems.
  • Education: High school diploma required; technical certifications preferred.

What's in it for You?

  • Competitive salary with attractive benefits.
  • Opportunities to grow within a premium automotive brand.
  • A collaborative environment where your skills and ideas are valued.

About A-Cars Auto-Expert Advisory

At A-Cars, our mission is simple: to make owning a luxury vehicle stress-free and rewarding. From tailored maintenance services to expert breakdown assistance, we prioritize saving time and reducing costs for our customers while delivering an exceptional experience.

If you are passionate about cars, service excellence, and creating unforgettable customer journeys, we want you on our team.

Drive customer satisfaction. Grow your career. Arrive with A-Cars.

Skills :-

1) Basic knowledge of computer

2) soft spoken

3) fluent english

4) Fresher accepted

5) Both Male and female candidates available for hiring.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

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