Service Advisor

1 day ago

Navi Mumbai Maharashtra, India Crowning Consulting Full time

Job Title: Service Advisor

Key Responsibilities:

- **Customer Interaction**: Greet customers courteously and listen attentively to their concerns regarding vehicle performance or issues. Communicate effectively to understand their needs and provide clear explanations of recommended services or repairs.
- **Service Recommendations**: Utilize knowledge of automotive systems and maintenance schedules to recommend appropriate services or repairs based on customer concerns, vehicle history, and manufacturer guidelines. Provide accurate estimates of costs and time required for services.
- **Quality Assurance**: Conduct quality checks on completed work to ensure repairs meet dealership standards and customer expectations. Address any discrepancies or issues promptly to uphold service quality and customer satisfaction.
- **Appointment Scheduling**: Efficiently schedule service appointments, considering workload, technician availability, and customer preferences. Maintain organized records of appointments and follow-up with customers as necessary.

**Qualifications**:

- Previous experience in automotive service advising or related customer service role preferred.
- Strong communication and interpersonal skills, with the ability to effectively interact with diverse customers and team members.
- Knowledge of automotive systems, maintenance procedures, and repair techniques.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
- Commitment to providing outstanding customer service and maintaining professional integrity.
- Valid driver's license and clean driving record.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Service Advisor: 2 years (preferred)

Work Location: In person

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