
BPO Manager
15 hours ago
BPO Manager
Location: Mohali, Punjab
Job Type: Full-time
About the Role:
We are looking for an experienced BPO Manager to lead and oversee our customer support operations. If you excel at managing multi-channel support teams and driving high performance, this is your chance to make a significant impact.
Key Responsibilities:
- Lead and manage daily operations across chat, call, and email support channels
- Develop and coach a high-performing team to meet and exceed customer service targets
- Monitor KPIs and implement process improvements to optimize efficiency
- Utilize CRM tools to enhance customer engagement and support tracking
- Handle escalated issues with strong problem-solving abilities
- Manage shift schedules including rotational night shifts to ensure seamless service coverage
Requirements:
- Proven experience (4+ years) in a BPO management or customer support leadership role
- Exceptional verbal and written communication skills
- Strong knowledge of handling chat, call, and email support processes
- Comfortable working in rotational night shifts
- Familiarity with CRM platforms is preferred
- Excellent multitasking and problem-solving skills in a fast-paced environment
Work Schedule:
- Monday to Friday
- Rotational night shifts
If you're a strategic leader passionate about delivering excellent customer experiences and leading teams to success, apply today through Indeed or share your CV to
Job Type: Full-time
Work Location: In person
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