BPO Manager

15 hours ago


Mohali, Punjab, India SourceMash Technologies Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

BPO Manager

Location: Mohali, Punjab

Job Type: Full-time

About the Role:

We are looking for an experienced BPO Manager to lead and oversee our customer support operations. If you excel at managing multi-channel support teams and driving high performance, this is your chance to make a significant impact.

Key Responsibilities:

  • Lead and manage daily operations across chat, call, and email support channels
  • Develop and coach a high-performing team to meet and exceed customer service targets
  • Monitor KPIs and implement process improvements to optimize efficiency
  • Utilize CRM tools to enhance customer engagement and support tracking
  • Handle escalated issues with strong problem-solving abilities
  • Manage shift schedules including rotational night shifts to ensure seamless service coverage

Requirements:

  • Proven experience (4+ years) in a BPO management or customer support leadership role
  • Exceptional verbal and written communication skills
  • Strong knowledge of handling chat, call, and email support processes
  • Comfortable working in rotational night shifts
  • Familiarity with CRM platforms is preferred
  • Excellent multitasking and problem-solving skills in a fast-paced environment

Work Schedule:

  • Monday to Friday
  • Rotational night shifts

If you're a strategic leader passionate about delivering excellent customer experiences and leading teams to success, apply today through Indeed or share your CV to

Job Type: Full-time

Work Location: In person



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